AAA of Washington Keeps Members Rolling
For years, AAA’s insurance, maps, travel planning, and roadside assistance have helped drivers get where they’re going, without needless delays. But for all its emphasis on timeliness, getting simple contracts signed and returned proved a perennial challenge for the world-famous motor club.
Now, Field Agency Sales Specialist Chris Lavin reveals how AAA’s Washington State branch cut contract cycle time 85 percent, by moving to a purely digital model that eliminates scanning and avoids last-minute document pile-ups. See how far they’ve come on their own journey to lower costs, implement a paperless workflow, and build a better customer experience.