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DocuSign Trust Center

Your source for our latest security, compliance, legal, privacy and system performance information
 

Transparency is essential

DocuSign’s first priority is to make your experience safe and secure—and to ensure you have the information you need to feel comfortable transacting business online. That’s why we created the Trust Center: to give you access to the latest DocuSign security, compliance, legal, privacy, and system performance information, when and where you need it.

> Read our trust brief

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DocuSign compliance certifications

DocuSign meets or exceeds stringent US, EU and global security standards. Our commitment to and significant ongoing investment toward protecting customer data extends to all of DocuSign’s operating environments.

Alerts and updates

August 15, 2022

UPDATE: Subprocessor updates for DocuSign services, August 15, 2022

The following changes were made to the subprocessor list for DocuSign services: 

August 04, 2022

Alert: Ongoing monitoring of persistent DocuSign-themed phishing campaigns, August 4, 2022

DocuSign continues to track large-scale phishing campaigns with two known attack vectors.  One vector is through improper use of DocuSign accounts in which malicious URLs are hidden within actual DocuSign envelope documents. The sender email addresses associated with this activity are typically from public domains such as email[.]com, mail[.]com, workmail[.]com, linuxmail[.] or co[.]za.  Email subject line theme examples:

July 28, 2022

Update: DocuSign CLM August 22.6 Production Release: PROD August 5, 2022

The DocuSign CLM and CLM.CM August 22.6 Product Release will be deployed to the EU11, EU21 Production environments on Friday, August 5, 2022 between 1:30 PM and 5:30 PM, U.S Central Time, and to the NA11, NA21, US11, US12 Production environments between 9:00 PM and Midnight, US Central Time. We do not anticipate any impact to platform availability or access during this time.