DocuSign online notary services supplier and subprocessor list

Last Updated: November 20, 2020

Infrastructure suppliers

The DocuSign online notary services based on Liveoak technology (collectively, “Online Notary”) rely upon certain infrastructure suppliers to support the delivery of such service. Online Notary customers may choose from an available list of countries where their account is provisioned, but the choice must be selected in advance and can only be established at the time a customer’s instance is initially provisioned. 

The following is a list of the name(s), location(s) and activities of the infrastructure suppliers for the Online Notary service.   

Entity Name Purpose; applicable services Country Location(s) Applicable DocuSign group entity
Amazon (AWS) Provides cloud hosting services for the Liveoak service in the United States.

United States;

Ireland

Liveoak Technologies, Inc.
 

Service Subprocessor

DocuSign uses certain service subprocessors to provide specific functionality within the Online Notary service.  

The following is a list of the name(s), location(s) and activities of the Online Notary service subprocessors.

Entity Name Purpose; applicable services Country Location(s) Applicable DocuSign group entity
Alloy

Customers may use an optional feature to

provide identity verification services.

United States Liveoak Technologies, Inc.
Vouched

Customers may use an optional feature to provide verification of the

legitimacy of an identity document, such drivers license or passport

United States Liveoak Technologies, Inc.
Cloud Flare

Provides content distribution network (CDN),

security and DNS services for web traffic transmitted to and from the Online Notary service.

United States Liveoak Technologies, Inc.
LexisNexis

Customers may use an optional feature to provide

knowledge-based authentication services.

United States Liveoak Technologies, Inc.
Logz.io Provides infrastructure and application-level monitoring. United States Liveoak Technologies, Inc.
Twilio Provides a mechanism to initiate and manage calls. United States Liveoak Technologies, Inc.
Vonage

Provides a web-based, real-time communication (RTC) mechanism to capture

and stream audio and video media with the Online Notary service.

United States Liveoak Technologies, Inc.

 

Professional service business partners

For a list of the name(s), location(s) and activities of partners that provide professional services to you in connection with DocuSign Online Notary service implementations, please contact your DocuSign representative or refer to the applicable SOW.