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Update: Offer/Force Schedule for EU, AU, CA Connect certificates now available, February 2023
02/01/2023

The new Connect certificates for AU, CA, and EU are now published. 

Please see the DocuSign Support Portal link here for further details on the new certificates and  “Force” scheduled date.

Update: New DocuSign System Status Page is Live
01/31/2023

DocuSign has a new Status Page. Sign up to receive status alerts via email, text message, Slack and RSS feed about the health of our site and services.


At DocuSign, we work hard to ensure our services are available 24/7. Still, sometimes problems occur and our site or services go down. In the spirit of transparency and communication, our new Status Page, powered by an industry leading platform, sends you real time updates. Stay informed and make decisions based on current and accurate information–and be alerted the minute we are back up. Subscribe today and stay informed!

Update: Offer/Force Schedule for new Demo, CA, EU SSL site certificate, February 2023
01/30/2023

The new site SSL certificate for Demo, CA and EU is now published. Please see the DocuSign Support Portal here for further details on the new certificate and "Force" scheduled date.

Alert: New Phishing Campaign Observed, December 22, 2022
12/22/2022

DocuSign has observed a new phishing campaign in which malicious URLs are being hidden in fake/imitation DocuSign-themed emails.

The emails have been spoofed to appear to be sent from dse@docusign[.]net or dse@docusign[.]com. These emails did not originate from our legitimate DocuSign email servers. They contain the following subject line:

  • “Re: Document to Sign and Complete”

The emails contain a link to a phishing page that is hosted on the following domain:

  • hxxps://ipfs[.]fleek[.]co/ipfs/<ID of letters and numbers>/

DocuSign does not use this service. Please treat any DocuSign-themed emails with a link to “ipfs[.]fleek[.]co” as phishing.

Do not click on any email or attachment links from unknown or untrusted senders. All customers are reminded that they should continue their own due diligence and identify and report to DocuSign any suspicious emails using legitimate DocuSign accounts and technology (securityaccountabuse@docusign.com), as well as suspicious emails spoofing the DocuSign brand (spam@docusign.com). Customers should also continue to utilize their own organization’s security tools to investigate potentially malicious documents, links and notifications.

For more information on how to spot phishing, please see our Combating Phishing and Protecting Your Organization Against DocuSign Brand Impersonation white papers.

Update: DocuSign CLM and CLM Essentials January 23.1 Product Release: UAT, December 8, 2022
12/06/2022

The DocuSign CLM, CLM.CM, and CLM Essentials January 23.1 product release will be released to the UAT environment on Thursday, December 8, 2022, between 8:00 PM and 11:00 PM, US Central Time. We do not anticipate any impact to platform availability or access during this time.

Announcements for this upcoming release can be found on the DocuSign Support Center. Please continue to check the Support Center for enhancements and fixes that will be posted before UAT deployment.

Please contact Technical Support if you have any questions.

Update: Offer Schedule for Demo Connect Certificate is available
12/05/2022

Please see the DocuSign Support Portal, Connect Certificates page for further details on the new certificate "Offer" and “Force” scheduled date.

Update: DocuSign CLM and CLM Essentials December 22.8 Product Release: PROD November 29, 2022 (EU) and December 1, 2022 (NA/US)
11/17/2022

The DocuSign CLM, CLM.CM, and CLM Essentials December 22.8 Product Release will be released to the EU11, EU21 Production environments on Tuesday, November 29, 2022 between 1:30 PM and 5:30 PM, U.S Central Time, and to the NA11, NA21, US11, US12 Production environments on Thursday, December 1, 2022 between 9:00 PM and Midnight, U.S. Central Time. We do not anticipate any impact to platform availability or access during these times.

Release Notes for this upcoming release can be found on the DocuSign Support Center.

Please contact Technical Support if you have any questions.

Update: New site SSL certificate for NA4 Certificate is now published
11/11/2022

Please see the DocuSign Support Portal for further details on the new certificate and "Force" scheduled date. 

CLM SSO Public Certificate, UAT & Production
11/11/2022

DocuSign CLM Engineering will again be postponing the Certificate Rollout dates listed here. The new dates are:

UAT: Wednesday 16th November 8PM CST

Prod: Friday 18th November  8PM CST

Links to the new certificates can be found on the DocuSign Support Center.

We apologize for any inconvenience caused by this delay.  Look for updates on DocuSign's Trust Center Alerts regarding updated information on the status of new CLM public SSO certificates or contact CLM Technical Support at https://support.docusign.com/.


Alert: DocuSign update on OpenSSL vulnerability
11/08/2022

On October 28th, DocuSign became aware of a planned disclosure of the OpenSSL vulnerability (CVE-2022-3602).  Upon release of the vulnerability’s details on November 1, 2022 investigations were initiated to assess potential impact and determine risk level. Based on the determined risk level, DocuSign has increased monitoring for CVE-2022-3602 and intends to remediate vulnerable configurations if and when identified through our standard SLAs and patch release activity.

As of November 1, 2022, DocuSign has observed no indicators of compromise in any of its service environments. We  continue to investigate and monitor the situation and will provide relevant updates if and when it becomes available.