An image of three mostly dark floors in a multi-story office building at night.

Verify your signer's identity

DocuSign Identify
Know who you’re doing business with

Know who you’re doing business with

Identify signers beyond the standard practice of clicking an emailed link. DocuSign Identify, part of the DocuSign Agreement Cloud, provides enhanced digital identification and authentication solutions. Help protect your high value agreements, reduce risk and support compliance with DocuSign Identify.

Support compliance

Help meet requirements with Know Your Customer (KYC), Anti-Money Laundering (AML) and regional regulations. Identity verification status is recorded in every Certificate of Completion.

Integrated with eSignature

Integrate signing and enhanced identification or authentication methods into one connected DocuSign eSignature experience.

Operate globally

Access the industry’s largest network of identity verification and trust service providers. Choose from DocuSign native solutions or API-supported integrations.

Spotlight on ID Verification

ID Verification, one of DocuSign Identify’s premium offerings, automatically verifies a signer’s government-issued photo ID or eID. Mobile-friendly and available worldwide.

Why a connected signing and identity verification experience matters

#1

#1 reason customers abandon transactions: lack of visible security*

84%

84% of businesses say certainty about customer ID reduces risk**

$36B

$36B in global fines for noncompliance with KYC, AML, and sanctions, from 2008 to 2019***

Add enhanced signer identification to your agreement workflow

DocuSign Identify includes DocuSign native solutions and extensibility with trust services and APIs, enabling you to transact a full range of agreements with increased compliance, no matter where you operate.

DocuSign Identify screenshot requesting details on the type of ID.

ID Verification

Automatically verify all major government-issued IDs and eIDs in 35+ countries with ID Verification. Senders can also choose to manually review IDs. Write verification status and ID data into your system of record using APIs.
Screenshot showing questions that are part of KBA within DocuSign Identify.

Knowledge-based Authentication

Require signers to correctly answer questions about themselves, compiled from commercially available databases. All of the top U.S. financial services institutions safeguard new account openings and more with KBA.
Screenshot showing SMS or call-based authentication with DocuSign Identify.

SMS or Call-based Authentication

Authenticate a signer with a one-time code delivered via an SMS text or phone call for added assurance. Roll out a unified solution globally with support for 180+ countries.
 Screenshot showing authentication methods for AES/QES with DocuSign Identify.

Meet requirements for digital signatures

Combine Identify solutions with our Standards Based Signatures offerings to sign all levels of digital signatures, including Advanced and Qualified Electronic Signatures under eIDAS.
Screenshot showing authentication details including the workflow, timestamp and result.

Use existing web login

Authenticate signers by asking them to provide their login and password from your website, before accessing the agreement.
Screenshot showing banking data verification results with DocuSign Identify.

Combine with Data Verification

As an option, you can combine a DocuSign Identify product with Data Verification to verify both signer identity and signer-provided account information.

New features for ID Verification

ID Evidence

As an option, you can retain and extract ID information into your own systems of record, or download as a PDF, helping to support audit and compliance requirements.

Global expanded IDs

ID Verification gives senders the option to accept more IDs. Signers select ‘Other” from a list of countries and senders can manually review and approve the ID documents.

Re-authenticate with SMS codes

Signers who have passed ID verification can access the same envelope by entering a passcode delivered via SMS.
DocuSign customer Allies for Community Business is using digital ID verification to conduct safer lending practices.

Faster, safer lending with digital ID Verification

“We needed a platform we trusted that would help us meet the demand while operating remotely. We needed to verify that we were sending loan funds to the right accounts. ID Verification played a huge role because it made sure we were verifying the identity of the person we were funding through a government-issued ID.”

Joan Galaviz,
Manager of Capital Operations
Allies for Community Business

Learn how Allies for Community Business digitally transformed its loan operations, increasing the number of loans processed by 4X and reduced time to close by 50%.
Read the customer story

DocuSign customer Funding Circle is creating a better customer experience.

Digital application process for faster, better customer experience

Leading lending platform in the UK created a digital application workflow with eSignature and ID Verification, and reduced average time to process by 98%.
 DocuSign customer Kleberg Bank is streamlining account opening.

Digitizing the account opening process

Kleberg Bank streamlined the account opening process with eSignature and ID Verification, increasing efficiency and improving customer experience.
DocuSign customer Pawnee Leasing now completes 55% of transactions electronically.

Speeding customer access to capital

Pawnee Leasing customers are able to access capital 50% faster with DocuSign eSignature.
Nurse in a meeting with a patient to discuss DocuSign electronic signing options.

DocuSign Identify use cases

  • Account opening and onboarding
  • Lending, leasing and financing
  • Insurance applications
  • Good practice guidelines agreements
  • Auto test drive and sales agreements
  • Patient consent management
  • Employee onboarding

Resources

Learn more about DocuSign Identify

DocuSign’s Future of online identity and authentication software whitepaper.

Future of Online Identity and Authentication Software

Learn more about the future direction of ID verification software solutions in this blog.
DocuSign’s solving the identity crisis whitepaper.

Solving the Identity Crisis

Learn the risks of manual ID verification and what it potentially could cost you in this white paper.
DocuSign’s Identify product datasheet

DocuSign Identify datasheet

Learn more about DocuSign Identify’s features and benefits in this datasheet.

Protect your high-value agreements with DocuSign Identify

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