DocuSign plans & pricing FAQs

• How do I upgrade, downgrade or cancel my pricing plan?

  Canceling is easy. To cancel a paid plan, follow the instructions here. You can also upgrade or downgrade to a different plan anytime. To update your plan, follow the instructions here.

• Does everyone signing the document need a DocuSign account?

  No, recipients of your documents do not need an account to sign with DocuSign. Your document will be sent by email from dse@docusign.net and recipients can review the document, adopt a signature, and complete the signing process without having a DocuSign account.

• How do you protect my data?

  For information about data protection, visit our data protection page. For information about security, visit our security attachment page.

• How long is the trial period?

  The trial period is 30 days.^§

• What’s an envelope and how does it relate to documents in my plan?

  An envelope is a container for documents that you send to a recipient to sign. An envelope can have one document or many documents, and one signer or many signers. Envelopes have statuses (e.g., sent, delivered, completed, voided) and also contain information about the sender and timestamps that indicate the progress of the delivery procedure. Regardless of how many documents, fields, and signers a given envelope contains, it still counts only once towards your eSignature plan’s envelope allowance once it is sent out to be signed.

• Will my monthly/annual subscription be renewed automatically?

  Yes, your subscription will automatically be renewed each month for monthly plans and each year for annual plans until you let us know that you'd like to change your plan or cancel your account.

• How many envelopes can I send for signatures each month or each year?

  The number of envelopes you can send for signature depends on your plan type.

  eSignature Personal

  Our eSignature Personal Plan includes five (5) envelopes every month. Once an envelope is sent, it will count toward this allowance whether or not the envelope is signed or completed. You will be able to correct an envelope in flight prior to completion without having it count toward the plan allowance. Should you need more than five (5) envelopes per month, you can upgrade to a Standard or Business Pro plan that offers more envelopes and greater flexibility to customize your plan based on your needs.

  eSignature Standard and Business Pro

  We believe that send volume (i.e., number of envelopes sent for signature) should not be a deciding factor in selecting your eSignature provider, and we understand that you may not know how many envelopes you’ll need to send for signature in your first year with DocuSign. Based on historical usage of our existing customer base, we know that 100 envelopes per seat per year far exceeds the needs of most customers. Therefore, Standard and Business Pro annual plans include an allowance of up to 100 sent envelopes per seat per year. Monthly plans include an allowance of up to 10 sent envelopes per user per month.

  Once an envelope is sent, it will count toward this allowance whether or not the envelope is signed or completed. You will be able to correct an envelope in flight before completion without having it count toward the plan allowance. The number of envelopes sent for signature using PowerForms or Bulk Send will also count toward this allowance.

  Should you need more envelopes than the allowance on your plan, you can purchase additional envelopes by logging in to your account and going to the Plans and Billing section of the Settings tab. There, you can purchase and start sending additional envelopes immediately. If you have any questions, our sales team can also help consult on the best plan to meet your needs

  Enhanced Plans

  Enhanced Plans can be customized to reflect your specific needs. As a result, envelope limits vary based on the terms of your plan. If you have questions, please contact our sales team at 1-877-720-2040.

• Do you offer a money-back guarantee?

  Yes, for annual subscription plans purchased on DocuSign.com (Personal, REALTORS®, Real Estate, Standard, and Business Pro) we offer a refund within 30 days of purchase. For monthly subscription plans, you can cancel your account at any time and you will not be charged for the next month.^§