Tonkean Adaptive Business Operations (ABO) Platform

Tonkean empowers ops teams create adaptive workflow solutions for their unique set of processes, people, and systems.

Tonkean’s ABO Platform is the operating system for operations teams, enabling ops teams to improve visibility, efficiency, and alignment. Tonkean's no-code platform allows ops teams to build & deploy “adaptive modules” that can intelligently coordinate people (by routing records, chasing follow-ups, etc.) and easily interact with existing tools (CRM, ticketing systems, chat, email, etc.). This way, ops teams can optimize processes without introducing new tools, thereby improving efficiency while minimizing change management. We're currently working with operations teams at Google, TripActions, Hopper, and more to optimize processes across the organization, such as customer onboarding, support request triaging, legal intake, employee onboarding, and more.

Tonkean’s ABO platform allows business & functional ops teams to build “adaptive modules” with a visual, no-code builder. Each adaptive module contains and carries-out the unique business logic of any process. Adaptive modules can also connect with systems like Salesforce, JIRA, Zendesk, and 1000+ more to read, write, and update data. In addition, each module can flexibly reach people, via actionable notifications, based on each individual’s personal preferences (learned through past behavior) in mediums like email, Slack, MS Teams, or forms. Using advanced capabilities like ML, NLP, and OCR, Tonkean enables context-aware automation while working with structured and unstructured data.

For end users, Tonkean reduces manual work and the complexity of chasing data in multiple systems. For operations teams, Tonkean helps to optimize processes without introducing new systems or behavior change. Operations teams leverage Tonkean across all functions including sales, customer success, support, legal, finance, HR, and more. Workflows can range from handling high-volume requests from multiple sources like legal intake, support requests, and lead qualification or coordinating processes with involving multiple people like approval sign-offs, document creation, and auditing. 

Tonkean closely integrates with the DocuSign API to enable e-signature and agreements for any process or system without requiring customers to perform custom integrations or development.

Key Features

  • No-code adaptive module builder to deliver custom operations solutions
  • Connect to systems using 1000+ out-of-the-box or custom-built connectors
  • ML-powered coordination engine for people using email, Slack, or MS Teams
  • Complete work management and dashboard with real-time details and high-level KPIs
  • Advanced automation features like NLP, OCR, custom forms, and more


Product Demo Link:


Compatibility / Version Information 

Supports all version of DocuSign

About the partner 

Tonkean believes operations are the foundation of every business. Through our Adaptive Business Operations platform, we give business and functional operations teams the power to build an adaptive operational foundation for their unique set of systems, people, and processes to drive efficiency, flexibility, and scale. Founded in 2015, Tonkean is headquartered in San Francisco with R&D in Tel Aviv. To learn more, visit our website at or connect with us on Facebook or Twitter.