1. Smart Communications is the only independent company focused solely on enterprise customer conversations, and the only cloud solution ranked as a Leader in Gartner’s Magic Quadrant for CCM.
2. We help companies deliver more meaningful customer communications while also operating more efficiently—in other words, scaling the conversation.
3. We believe that modern, cloud-based customer communications management platforms can help increase speed to market, decrease costs and provide customers with the relevant, personalized and timely interactions they demand.
4. Our Conversation Cloud framework, helps enterprises assemble customized ecosystems comprised of best-in-breed technologies that address their unique requirements, and collect a tremendous amount of customer data that can be used to treat each customer as an individual. This approach can also increase internal efficiencies by breaking down silos and bringing together multiple groups within a company.
5. Seamlessly integrates with Salesforce providing enterprise document generation that allows users to easily scale customer conversations by incorporating more personalized content that connects with customers while also improving internal processes, efficiencies and responsiveness—leading to an overall better customer experience.
About the partner
Smart Communications™ is the leading cloud-based platform for enterprise customer communications. As the only cloud solution ranked as a Leader in Gartner’s Magic Quadrant for Customer Communications Management, more than 350 global brands –including many in the world’s most highly regulated industries—rely on Smart Communications to help them scale the conversation by making multi-channel customer communications more meaningful, while also simplifying processes and operating more efficiently. This includes featuring a plugin framework that interfaces with DocuSign to provide seamless ESignature capabilities. Smart Communications is headquartered in London and New York and serves its customers from offices located across North America, Europe, and Asia Pacific. The company offers a range of solutions including SmartCOMMTM, SmartCOMMTM for Salesforce, and SmartDXTM. To learn more, visit smartcommunications.com.