On-Demand Webinar

The People-Focused Leader: Key Strategies for Driving Customer and Employee Success

For decades, the mantra “customer first” has been detrimental to employees. However, there’s been a recent shift: leaders and organizations are now creating exceptional customer experiences by focusing first on exceptional employee experiences. But only one third of surveyed U.S. workers believe their organization prioritizes customer focus in the employee development process and provides the resources to meet customer needs consistently. Those organizations do more for both customers and employees by fostering true customer-focused leaders committed to employee experience initiatives and always modeling a customer-first approach.

Listen in as guest speaker James McQuivey, Vice President and Principal Analyst at Forrester, and DocuSign SVP Customer Success, Lambert Walsh engage in a lively discussion on how employee and customer experiences are connected, as well as how to foster a customer-first culture.

This on-demand webinar covers:

  • The top 5 things customer-first leaders do to guide employees to think customer first
  • How to maintain an adaptive and creative culture 
  • How to build employee and customer relationships while working remotely


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