The evolution of lending in an omni-channel age
57 percent of financial services firms still process loans manually, according to a recent Forrester survey. While paper-based processes may have been tolerated in the past, competitive pressures from alternative lenders, shelter-in-place restrictions from COVID-19, and growing consumer expectations for seamless omni-channel experiences have elevated the need for digital. With digital agreements, lenders can provide simple, secure experiences that allow customers to remotely conduct business as well as augment employee productivity.
Watch this session to learn about:
- Omni-channel and marketplace trends
- UFCU’s digital transformation journey, challenges, and lessons learned
- The role of digital agreements in helping businesses scale and meet remote demands