Skip to main content

SERVICE SCHEDULE for DOCUSIGN eSIGNATURE

If you started your subscription before March 15, 2022, please go here: (https://www.docusign.com/legal/agreements/legacy/) to review your terms.

Service Schedule version date: March 15, 2022. 

Unless otherwise defined in this Service Schedule for DocuSign eSignature (the “Service Schedule”), capitalized terms will have the meaning given to them in the Agreement.

1.   DEFINITIONS

Customer Verification” means configuration for Signer Identification set by the Customer that: a) deviates from the settings established by IDV Service or the IDP; or b) validates the identity of a Signer when the IDV Service or the IDP has rejected a Signer Identification.

DocuSign eSignature” means the on-demand electronic signature DocuSign Service, which provides online display, certified delivery, acknowledgement, electronic signature, and storage services for eDocuments via the Internet. This definition shall include the DocuSign on-demand electronic signature service previously referred to as “DocuSign Signature”, the “Subscription Service”, or the “Hosted Services.”

DocuSign ID Verification” (or the “IDV Service”) means the DocuSign Service that provides identification verification services to parties executing eDocuments using DocuSign eSignature. The IDV Service allows a Customer to verify the identity of a Signer prior to Signer executing an eDocument sent by Customer through DocuSign eSignature. 

DocuSign Monitor” means the DocuSign eSignature service add-on feature, which provides online display and alerting services for available DocuSign eSignature service event activity, based on an organization’s use of the DocuSign eSignature service.

DocuSign Payments” means functionality that may be included in DocuSign eSignature that allows Customer to submit agreements, invoices, and other documents to Signers via DocuSign eSignature to facilitate the submission of Signer payment credentials and authorizations directly to payment applications, gateways, processors, and service providers that store, process, or transmit cardholder data as part of authorization or settlement (“Payment Applications”).

DocuSign Rooms” means the DocuSign Service for transactions management, which provides online display of Rooms, management of eDocuments, people, and tasks, and storage services for eDocuments via the Internet.

DocuSign Workspaces” means the DocuSign Service that facilitates the upload, access, retention, and sharing of files, data, and other content between parties via the Internet.

Envelope” means an electronic record containing one or more eDocuments consisting of a single page or a group of pages of data uploaded to the System.

Identity Provider(s)” (or “IDP”) means the third-party service authorized to confirm the identity of a Signer by verifying a form of Signer Identification as part of the IDV Service. 

Room(s)” means the online workspace for transactions management as created by the Customer in the DocuSign Rooms service.

Signer” means a person designated by an Authorized User to access and/or take action upon the eDocuments sent to such individual via DocuSign eSignature, and in the case of DocuSign ID Verification, the person who is requested to verify their identity through the IDV Service prior to electronically signing an eDocument.

Signer Identification” means any data identifying a Signer that is collected by Customer through the IDV Service for the purpose of confirming the identity of such Signer. Such data may include a government-issued identification (e.g., a passport) or identification issued to Signer by a bank or national authority (e.g., an electronic ID), or Signer-held certificate (e.g., an electronic national ID card or equivalent delivered by a national authority).

Transaction Data” means the metadata associated with an Envelope (such as transaction history, image hash value, method and time of Envelope deletion, sender and recipient names, email addresses and signature IDs) that DocuSign may use to generate and maintain the digital audit trail required by DocuSign eSignature.

Workspace” means the online environment where Authorized Users may upload, access, retain, and share file data and other content between parties via the Internet using DocuSign Workspaces.

2.   ADDITIONAL USAGE LIMITATIONS AND CUSTOMER RESPONSIBILITIES

2.1    DocuSign’s provision of DocuSign eSignature is conditioned on Customer’s acknowledgement of and agreement to the following: 

(a)  Nothing in this Service Schedule may be construed to make DocuSign a party to any eDocument processed through DocuSign eSignature, DocuSign Rooms or DocuSign Workspaces, and DocuSign makes no representation or warranty regarding the transactions sought to be effected by any eDocument;

(b)  Between DocuSign and Customer, Customer has exclusive control over and responsibility for the content, quality, and format of any eDocument as well as any transaction facilitated through DocuSign Rooms or DocuSign Workspaces;

(c)  Certain types of agreements and documents may be excepted from electronic signature laws (e.g. wills and agreements pertaining to family law) or may be subject to specific regulations promulgated by various government agencies regarding electronic signatures and electronic records. DocuSign is not responsible or liable to determine whether any particular eDocument is subject to an exception to applicable electronic signature laws, or whether it is subject to any particular agency promulgations, or whether it can be legally formed by electronic signatures;

(d)  DocuSign is not responsible for determining how long any contracts, documents, and other records are required to be retained or stored under any applicable laws, regulations, or legal or administrative agency processes. Further, DocuSign is not responsible for or liable to produce any of Customer’s eDocuments or other documents to any third parties;

(e)  Certain consumer protection or similar laws or regulations may impose special requirements with respect to electronic transactions involving one or more “consumers,” such as (among others) requirements that the consumer consent to the method of contracting and/or that the consumer be provided with a copy, or access to a copy, of a paper or other non-electronic, written record of the transaction. DocuSign does not and is not responsible to: (i) determine whether any particular transaction involves a “consumer”; (ii) furnish or obtain any such consents or determine if any such consents have been withdrawn; (iii) provide any information or disclosures in connection with any attempt to obtain any such consents; (iv) provide legal review of, or update or correct any information or disclosures currently or previously given; (v) provide any such copies or access, except as expressly provided in the Documentation for all transactions, consumer or otherwise; or (vi) comply with any such special requirements;

(f)   Customer undertakes to determine whether any “consumer” is involved in any eDocument presented by its Authorized Users for processing, and, if so, to comply with all requirements imposed by law on such eDocuments or their formation;

(g) If Customer is using DocuSign Monitor as part of the DocuSign eSignature service, Customer agrees that it is solely responsible for setting and enforcing its own security configurations and alerts within DocuSign Monitor. DocuSign Monitor may be provided to Customer with default alerts, however, Customer remains solely responsible for determining whether its alerts meet Customer’s requirements; and

(h) If Customer is using DocuSign Rooms or DocuSign Workspaces as part of the DocuSign eSignature service, Customer is solely responsible for its reliance on any content, advice, opinion, statement, suggestion or other information (“Third-Party Content”) offered by third parties that is shared or distributed through DocuSign Rooms or DocuSign Workspaces. Any such Third-Party Content presented or disseminated through DocuSign Rooms or DocuSign Workspaces solely represents the view of the respective author or provider of such content, who remains solely liable for the accuracy or reliability thereof.

3.   eDOCUMENT STORAGE AND DELETION

3.1    Default Storage. By default, DocuSign will store all completed eDocuments (including any Customer Data contained in an eDocument) sent by Customer for the duration of the Term, or until Customer deletes the eDocument, whichever occurs first. If Customer requires a different retention/deletion schedule, Customer has the option through its Account Administrator to change its Account settings to direct the deletion of all or certain designated eDocuments at an earlier date or periodic interval.

3.2    Retrieval of eDocuments. During the Term, Customer may retrieve electronic copies of its stored eDocuments at any time for no additional cost. If Customer fails to retrieve its eDocuments (including Customer Data contained in an eDocument) prior to the expiration or termination of the Service Schedule, Customer may request, no later than ninety (90) days after such expiration or termination, that DocuSign provide Professional Services to assist in retrieving completed eDocuments still remaining in the System, the details of which Professional Services will be set out in a SOW. If Customer does not contact DocuSign to initiate such retrieval within such ninety (90)-day period, then, after such ninety (90)-day period has ended, DocuSign shall have no obligation to retain or provide any eDocuments (including any Customer Data contained in the eDocument) and DocuSign shall have the right to delete all Customer’s Account and  eDocuments (including any Customer Data contained in the eDocuments) in the System or otherwise in DocuSign’s possession or under its control.

3.3    Transaction Data. DocuSign may retain Transaction Data for as long as it has a business purpose to do so, provided that any Transaction Data that constitutes Confidential Information of Customer will at all times maintain that status, and DocuSign will comply with its confidentiality obligations as provided in the Agreement.

4.   SUBSCRIPTION PLANS AND FEES. DocuSign eSignature is made available based on a prepaid subscription, which is subject to the restrictions set forth in the applicable Order Form.

4.1    “Seat Allowance” means the maximum number of Authorized Users (“Seats”) that Customer may have active in its Account as assigned by Customer’s Account Administrator. For purposes of determining usage of Seats:

(a)  The number of Seats in use is determined by the total number of Authorized Users registered in Customer’s Account with access to DocuSign eSignature at any time during the Term.

(b)  No two individuals may log onto or use DocuSign eSignature as the same Authorized User, but Customer through its Account Administrator may unregister or deactivate Authorized Users and replace them with other Authorized Users without penalty, so long as the number of active Authorized Users registered at any one time does not exceed the number of Seats purchased. 

4.2    “Envelope Allowance" means the cumulative number of Envelopes that may be sent by Authorized Users registered in Customer’s Account. There is no individual limit on the number of Envelopes that may be sent by each Authorized User, so long as the total volume sent by all Authorized Users does not exceed the Envelope Allowance. For purposes of calculating Envelope usage:

(a)  An Envelope is consumed when sent by an Authorized User, regardless of whether the Envelope has been received by any recipients or whether any recipients have performed any actions upon any eDocument in the Envelope;

(b)  Usage of a Powerform will be applied against the Envelope Allowance. A Powerform will be deemed consumed at the time it is accessed by any user regardless of whether any actions are subsequently performed upon such Envelope. “Powerform” means an Envelope that may be accessed and completed by accessing a hyperlink (i.e. which does not need to be individually sent to each recipient); and

(c)  An Envelope sent via bulk send or automated batch sending, including through a DocuSign API, will be applied against the Envelope Allowance. 

4.3    Calculation of Envelope Allowance for Seat Plans. Unless otherwise set forth in the Order Form, the Envelope Allowance for Seat plans for each twelve (12)-month period during the Order Term is calculated by multiplying the Seat Allowance times one hundred (100) Envelopes. For example, a three (3)-year subscription for ten (10) Seats would result in an Envelope Allowance of one thousand (1000) Envelopes per year. An Envelope Allowance may be augmented by purchasing additional Seats (each of which supply an additional one hundred (100) Envelopes unless otherwise set forth in the Order Form) or additional batches of Envelopes, pursuant to an Order Form.

4.4    Overage

(a)    Seats. If Customer through its Account Administrator adds more Authorized Users than the amount permitted under the Seat Allowance, then Customer hereby agrees that additional charges of one Seat per additional Authorized User for the remainder of the Order Term will be charged accordingly. Additional Seats will be charged as a pro-rata portion (calculated based on the amount of time remaining in the Order Term) of the then-current list price for Seats under the applicable subscription type, or such other amount as is specified in the Order Form, and will include a pro-rata allocation of Envelopes. 

(b)    Envelopes. Customer hereby agrees that all Envelopes sent in excess of the Envelope Allowance during the Term will incur a per-Envelope overage charge at amount specified on the then-current Order Form or at the then-current list price for the applicable subscription type if the amount is not included on the Order Form.

4.5 Optional features. Optional features, such as authentication measures or fax-back services, may be purchased on a subscription or per-use basis, as set forth in the Order Form.  

5. DOCUSIGN ESIGNATURE WARRANTIES. In addition to any other warranty in the Agreement, DocuSign warrants that the proper use of DocuSign eSignature by Customer in accordance with the Documentation and applicable law will be sufficient to meet the definition of an “electronic signature” as defined in the Electronic Signatures in Global and National Commerce Act, 15 U.S.C. ch. 96 §§ 7001 et seq. (the “ESIGN Act”); and in Regulation 910/2014 of the European Parliament and of the Council of 23 July 2014 on electronic identification and trust services for electronic transactions in the internal market (“eIDAS”).

6.   DOCUSIGN PAYMENTS

6.1    If Customer utilizes DocuSign Payments, DocuSign’s provision of DocuSign Payments is conditioned on Customer’s acknowledgement of and agreement to the following: 

(a)  The payment processing activities facilitated through DocuSign Payments are between Customer and a Payment Application or another third party designated by Customer and not with DocuSign. Customer is solely responsible for registering and maintaining an account with Payment Applications to facilitate the payment processing via DocuSign Payments and for complying with all agreements, terms of use, or other terms and conditions between Customer and such Payment Applications. Payment Applications are independent contractors and not agents, employees, or subcontractors of DocuSign. DocuSign does not control the payment methods (i.e., credit card, debit card, ACH transfer) made available by the Payment Applications through DocuSign eSignature nor the products or services that are sold or purchased by Customer via DocuSign Payments. Customer acknowledges and agrees that DocuSign cannot ensure that a Payment Application Signer or third party will complete a payment processing or that it is authorized to do so.

(b)  Customer authorizes DocuSign to store, process, and transmit Customer Data as necessary for a Payment Application to facilitate payment processing between Customer and a third party designated by Customer. DocuSign Payments will temporarily store information received from Customer, such as account information for a Payment Application, only to facilitate the payment processing.

(c)  Customer is solely responsible for complying with: (1) any applicable standards developed and published by payment networks (such as Visa, Mastercard, American Express, and any other credit, debit, or electronic funds transfer network), including but not limited to, the current Payment Card Industry Data Security Standard (“PCI DSS”); and (2) all laws and regulations applicable to the payment processing conducted by Customer via DocuSign Payments, including but not limited to, those that may apply to Customer: in connection with collecting and storing information, including payment credentials about Signers; making adequate, clear, and conspicuous disclosures related to the storage and use of Signers’ payment credentials; and the use of stored payment credentials to collect future payments.

(d)  Customer is solely responsible for any and all disputes with any Payment Applications or Signers related to or in connection with a payment processing sought to be facilitated via DocuSign Payments, including but not limited to: (1) chargebacks; (2) products or services not received; (3) return of, delayed delivery of, or cancelled products or services; (4) cancelled transactions; (5) duplicate transactions or charges; (6) electronic debits and credits involving bank accounts, debit cards, credit cards, and check issuances; and (7) the amount of time to complete payment processing.

6.2.   To the extent applicable to DocuSign in the provision of DocuSign Payments, DocuSign represents that it is presently in compliance, and will remain in compliance, with the current PCI DSS Standard. DocuSign acknowledges that credit and debit card account numbers or related data processed via DocuSign Payments is, as applicable, owned exclusively by Customer, credit card issuers, the relevant payment networks, and entities licensed to process credit and debit card transactions on behalf of Customer, and further acknowledges that such information may be used by DocuSign solely to assist the foregoing parties in completing the processing activities described in the Agreement.

7. ADDITIONAL DOCUSIGN ESIGNATURE ADD-ON TERMS. If Customer purchases one of the following additional DocuSign eSignature add-on features, as set forth in the Order Form, the following terms will apply to Customer’s use of that feature:

7.1  DocuSign ID Verification. DocuSign’s provision of the IDV Service is conditioned on Customer’s acknowledgement of, and agreement to, the following: 

(a)   The IDV Service facilitates the verification of Signer’s identity as part of a transaction with the Customer. DocuSign makes no representation or warranty regarding the validity or authenticity of any Signer Identification processed as part of the transaction between Signer and Customer using the IDV Service;

(b)   Customer may use the IDV Service solely for the purpose of verifying the identity of a Signer as part of the execution of eDocuments within DocuSign eSignature;

(c)   DocuSign may audit Customer’s use of the IDV Service to ensure compliance with the terms of the Agreement. This audit shall be limited to the production of documents by Customer to DocuSign. If necessary, Customer shall comply with reasonable remediation actions identified by DocuSign; 

(d)   Customer shall not use the IDV Service for the purpose of engaging in any pornographic business, any non-regulated gambling business, any illegal activities, false advertising, or to deliver regulated products and/or services without the necessary licenses in place. Failure to comply with this provision may result in DocuSign’s termination of Customer’s use of the IDV Service; and

(e) Customer may utilize Customer Verification to validate Signer Identity.  In each case where Customer utilizes this functionality, Customer (i) is solely responsible for the Signer Identification and any resulting legal or commercial losses or liabilities, (ii) further represents and warrants that the identification it performs complies with all relevant laws and regulations, and (iii) is solely responsible for the configuration of the content of Signer Identification data to be stored by DocuSign, if any, and the definition of the retention period for such data.   

7.2 DocuSign Monitor.

(a)    Customer acknowledges that the output data displayed within DocuSign Monitor as described in the Documentation is DocuSign proprietary information. Customer may use such output data only in connection with its use of DocuSign Monitor for internal business purposes and solely during the Term. Upon expiration or termination of the DocuSign Monitor subscription Term, Customer’s right to use the output data terminates immediately.  DocuSign shall have no obligation to maintain or provide any output data to Customer following termination or expiration, and DocuSign may delete all output data without notice.

(b)    If Customer accesses DocuSign Monitor via Splunkbase, Customer acknowledges that DocuSign may receive User Data, and agrees that Splunk Inc. and its affiliates are not responsible for the privacy, security or integrity of the User Data in or processed by DocuSign Monitor’s application on Splunkbase. “User Data”, for purposes of this Section 7.2, shall mean the user’s contact information and information stored in Splunk Inc. and its affiliates’ systems about user’s configuration and usage of the DocuSign Monitor application within Splunkbase.

7.3 DocuSign Workspaces. During the Term, and subject to compliance with the terms and conditions of the Agreement, Customer and its Authorized Users, with a DocuSign Workspaces-enabled Account for DocuSign eSignature, will have the right: to (a) create and/or manage DocuSign Workspaces within an Account using the DocuSign Workspaces API(s); and (b) create and delete Workspaces, upload, remove, and view content, data, or eDocuments shared in DocuSign Workspaces using DocuSign Workspaces.