DocuSign Support Plans

Standard Support
Plan

Included with
Subscription¹

  • DocuSign Support Center
  • System availability monitoring
  • Online case management
  • Target initial response time <24 hours

Plus Support
Plan

Call for pricing
1-877-720-2040

  • DocuSign Support Center
  • System availability monitoring
  • Online case management
  • Target initial response time <6 hours
  • Phone support²
  • Technical support
  • DocuSign connector support
 

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Premier Support
Plan

Call for pricing
1-877-720-2040

  • DocuSign Support Center
  • System availability monitoring
  • Online case management
  • Target initial response time <4 hours
  • Global emergency support <1 hour
  • Phone support²
  • Technical support
  • DocuSign connector support
  • DocuSign developer support
 

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Enterprise Premier
Support Plan

Call for pricing
1-877-720-2040

  • DocuSign Support Center
  • System availability monitoring
  • Online case management
  • Target initial response time <2 hours
  • Global emergency support <30 min
  • Phone support²
  • Technical support
  • DocuSign connector support
  • Premium add-on: Technical customer success manager (TCSM)³
 

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