DocuSign Support Plans

Standard Support
Plan

Included with
Subscription

  • DocuSign self-service resources¹
  • System availability monitoring¹
  • Online case management¹
  • Target initial response time <24 hours

Plus Support
Plan

Call for pricing
1-877-720-2040

  • DocuSign self-service resources¹
  • System availability monitoring¹
  • Online case management¹
  • Target initial response time <8 hours
  • 24/7 live phone support (English only)³
  • Escalated support

Premier Support
Plan

Call for pricing
1-877-720-2040

    • DocuSign self-service resources¹
    • System availability monitoring¹
    • Online case management¹
    • Target initial response time <4 hours
    • Global emergency support <1 hour²
    • 24/7 live phone support (English only)³
    • Escalated support
    • DocuSign integration support (Connectors)

Enterprise Premier
Support Plan

Call for pricing
1-877-720-2040

  • DocuSign self-service resources¹
  • System availability monitoring¹
  • Online case management¹
  • Target initial response time <2 hours
  • Global emergency support <30 min
  • 24/7 live phone support (English only)³
  • Escalated support
  • DocuSign integration support (Connectors)
  • DocuSign sandbox demo environment
  • Technical customer success manager (TCSM)⁴
  • Web application administration course 1 User

¹Applicable to DocuSign Intelligent Insights and Accelerators.

²The standard response time for Severity 1 (production system down) issues for DocuSign Intelligent Insights is 2 hours.

³Support hours for customers with existing DocuSign CLM Support plans is M-F from 8am - 8pm (local time). Support requests for DocuSign Intelligent Insights and Insight Accelerators should be submitted via email or the web. Access to speak to a Support representative is M-F from 8am – 5PM (local time).

⁴Available to customers with monthly subscriptions starting at $20K.