DocuSign Support Plans
Standard Support
Plan

Included with
Subscription
- DocuSign self-service resources¹
- System availability monitoring¹
- Online case management¹
- Target initial response time <24 hours
Plus Support
Plan

Call for pricing
1-877-720-2040
- DocuSign self-service resources¹
- System availability monitoring¹
- Online case management¹
- Target initial response time <8 hours
- 24/7 live phone support (English only)³
- Escalated support
Premier Support
Plan

Call for pricing
1-877-720-2040
- DocuSign self-service resources¹
- System availability monitoring¹
- Online case management¹
- Target initial response time <4 hours
- Global emergency support <1 hour²
- 24/7 live phone support (English only)³
- Escalated support
- DocuSign integration support (Connectors)
Enterprise Premier
Support Plan

Call for pricing
1-877-720-2040
- DocuSign self-service resources¹
- System availability monitoring¹
- Online case management¹
- Target initial response time <2 hours
- Global emergency support <30 min
- 24/7 live phone support (English only)³
- Escalated support
- DocuSign integration support (Connectors)
- DocuSign sandbox demo environment
- Technical customer success manager (TCSM)⁴
- Web application administration course 1 User