DocuSign Trial for Cosign Cloud Customers FAQs


DocuSign Overview

What is DocuSign?

DocuSign® is The Global Standard for Digital Transaction Management. Accessible anytime, anywhere on any device, global enterprises, business departments, individual professionals, and consumers in all industries solve their paper problems by replacing manual, paper-based methods with DocuSign. The result is accelerated transactions that increase speed to results, reduce costs, improve visibility and control, and delight customers. DocuSign helps you keep business digital with the easy, fast, and secure way to send, sign, manage and store documents in the cloud.

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What documents are supported?

You can use DocuSign to sign virtually any type of document: .doc, .docx, .pdf, .xls, .xlsx, .txt, and more. DocuSign works with your documents, and is integrated into many of the tools and business systems you already use, including, Microsoft Office 365 (including Microsoft Outlook, Word, and SharePoint),, Dropbox, Google Apps, Google Drive, Microsoft Dynamics CRM, Microsoft OneDrive, NetSuite, SugarCRM. DocuSign is also available for iOS, Android, and Windows devices.

Why do customers choose DocuSign?

Customers choose DocuSign for a number of key reasons. Learn why customers choose DocuSign for its product, platform, security, customer and partner programs.

Easy-to-Use Product: DocuSign is remarkably easy to use, both for document senders and signers, ensuring broad adoption and user satisfaction. DocuSign supports all types of signing scenarios—from the simplest to the most complex—and is easily configurable, so you don’t have to modify your documents or workflows. Plus with a robust eSignature mobile capability, anyone can securely sign around the world.

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Platform: DocuSign provides the greatest levels of flexibility, scalability, and availability. Our cloud platform lets you integrate with existing business systems quickly and easily, with open APIs that let you build additional functionality and scalability as your needs grow. DocuSign’s World-Class Architecture gives you the assurance of continuous system availability with zero maintenance downtime, bulletproof data integrity and resilient system performance.

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Security: DocuSign has comprehensive and fully audited policies to ensure that your documents remain secure, confidential and enforceable—and that the signer’s identity can be authenticated. DocuSign has made industry-leading security investments with 256-bit encryption, tamper-proof seals, and the broadest choice of signer authentication methods. Plus, DocuSign is the only eSignature provider that meets the highest international security certification standards, including xDTM (link), ISO 27001, SSAE 16, TRUSTe, PCI DSS 2.0, and U.S. Department of Commerce Safe Harbor.

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Partner Ecosystem: With more than 100 partner integrations in a variety of industries and use cases—and pre-built connectors with solutions from vendors such as Ariba, Google, Microsoft, NetSuite, Salesforce and SugarCRM in our Solution Showcase—you can deploy quickly and save costs. If a connector doesn’t exist, the DocuSign Developer Center has nearly 10,000 developers already using our open APIs. You can also search the DocuSign Partner Directory for a certified DocuSign consulting partner to deploy DocuSign or build custom solutions.

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Customer Success Programs: DocuSign has developed world-class education, guidance and support offerings to get companies started faster to ensure success. We tailor onboarding programs to meet the needs of businesses of all sizes. Phone, online, and community-based support are available 24/7, and DocuSign University offers additional training and certification programs.

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Is DocuSign available worldwide?

Yes, people are using DocuSign around the world, with documents being signed in 188 countries. See the list of countries where customers are DocuSigning.

What languages are supported?

You can now sign in 43 languages: English (US), Spanish (Latin America), Japanese, German, French, Italian, Spanish (Spain - Modern Sort), French (Canada), Chinese Simplified, Portuguese (Brazil), Russian, Turkish, Korean, Portuguese (Portugal), Chinese Traditional, Polish, Romanian, Dutch, Hungarian, Czech, Greek, Swedish, Finnish, Danish, Norwegian, Ukrainian, Serbian-Latin, Bulgarian, Croatian, Slovakian, Lithuanian, Slovenian, Latvian, Estonian, British English, Arabic, Hebrew, Farsi, Hindi, Bahasa Indonesia, Bahasa Melayu, Thai, and Vietnamese.

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DocuSign also makes it easy for global users to send documents for signature, and in their native language. DocuSign offers 13 sending languages, including English (U.S.), Chinese Simplified, Chinese Traditional, Dutch, French, German, Italian, Japanese, Korean, Portuguese (Brazil), Portuguese (Portugal), Russian, and Spanish. Languages are detected through the browser's language setting, and they can also be configured within the Administration tools.

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Can I use DocuSign with Microsoft Office?

Through a long-term strategic partnership with Microsoft, DocuSign has made its industry-leading eSignature apps and Digital Transaction Management functionalities widely available to businesses and consumers within Microsoft applications.

Robust apps for Outlook, Word, SharePoint, Dynamics CRM, Windows and Windows Phone are making it easier for organizations of every size, industry, and geography to quickly and securely transact business from around the world.

Microsoft is a longtime DocuSign customer, using DocuSign in more than 100 use cases around the world. DocuSign was recognized as the 2014 Microsoft Office and SharePoint App Developer Partner of the Year Award.

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Can I use DocuSign on my mobile phone?

Yes! DocuSign has a full suite of mobile apps available on iPad, iPhone, Android devices, Windows 8, Windows 10 and Windows Phone devices. This feature is easily accessible for your personal, business, and enterprise use, as well as allows you to integrate it into your applications using the DocuSign Mobile SDK.

The DocuSign mobile app provides consumers and professionals a simple way to legally sign and return documents from around the world. Users can login to DocuSign mobile applications using the same credentials they use on the web app.

Does DocuSign work with my existing applications and systems?

Developers have access to our APIs to build creative integrations. We designed our APIs to be open, easily integrated, and transparent.

REST/SOAP API and IODocs: DocuSign publishes both its REST and SOAP APIs. They are easily accessible to developers looking to integrate. Explore DocuSign’s extensive API with our interactive IODocs.

OAuth2 Support: DocuSign supports an OAuth2 based tokening system as an additional API authorization option for companies requiring an increased layer of security to custom integrations.

Single Sign-On: Set up Security Assertion Markup Language (SAML) to allow your users to log in to DocuSign using Single Sign-On (SSO). Once logged in via your company’s security measures, you don’t need to also log into DocuSign.

Enterprise Development Sandbox: DocuSign provides a robust sandbox environment facilitating rapid development, testing and deployment of applications using or integrating DocuSign technology.

Embedded Signing: DocuSign’s support of embedded signing allows you to create signing experiences for your users directly within third-party applications. Go through an entire electronic transaction without ever leaving a third-party application.

Developer CenterPartner Portal
Where do I get more information about how DocuSign works?

Investigate How DocuSign Works and learn how its features fit for any industry. Find out Why Customers Choose DocuSign as their electronic signature solution. Explore the DocuSign Resource Center to watch videos, sign up for webinars, and read up on Case Studies and White Papers. Choose the Pricing Plan that best fits you or your company's needs.

How do I get started?

Visit the DocuSign Support Center to view Quick Start Guides and Videos to help you start signing and sending documents right away, as well as access to DocuSign University (DSU) online courses.

Electronic Signatures and Legality

What is the difference between an "electronic signature" and a "digital signature?"

The terms “electronic signature” and “digital signature” describe two very different technologies, yet they’re often used interchangeably. A digital signature by definition is defined by a specific technology, most often the X.509 PKI standard, designed to sign and tamper-seal electronic data. As a technology, it does not by itself meet the standards of what legally constitutes a valid electronic signature, nor does it mean that the signer's identity has been verified.

A DocuSign signature is an electronic signature, and DocuSign uses digital technology in addition to the signature to increase assurance: Every DocuSign document, once complete, is signed by DocuSign with a digital signature to create a tamper-evident seal that ensures that the document cannot be changed without detection. As an option, signers can also electronically sign with their own, authenticated DocuSign Express Digital Signature that is uniquely authenticated and linked with each individual signer.

Compare electronic signatures and digital signatures
Are electronic signatures legal?

Yes, electronic signatures are legally binding in the United States. There are two Acts that establish this legality of electronic signatures – the U.S. Electronic Signatures in Global and National Commerce Act (ESIGN, 2000 ) and the Uniform Electronic Transactions Act (UETA, 1999 ). Both ESIGN and UETA establish that electronic records and signatures carry the same weight and legal effect as traditional paper documents and handwritten signatures stating: A document or signature cannot be denied legal effect or enforceability solely because it is in electronic form. Learn more about how DocuSign warrants both federal ESIGN and UETA Act compliance.

Are resources available on the history of ESIGN?

In 2010, both Houses of Congress passed a resolution at the request of industry leaders, recognizing June 30 as "National ESIGN Day."

Representative Jim McDermott (D-WA) shares a statement that recognizes the 10th anniversary of ESIGN. Rep. McDermott also shares his thoughts on how ESIGN has benefited consumers and his constituents in Seattle, giving special recognition to DocuSign, the most trusted eSignature platform.

See video

David Whitaker, Counsel at BuckleySandler LLP, talks about the history of the ESIGN Act, as well as the legality and importance of eSignatures.

See video

Industry letter in support of National ESIGN Day: We, the undersigned, are writing to express our support of H. Con Res.290, designating June 30th as "National ESIGN Day."

View letter

Infographic for the History of National ESIGN Day.

See infographic
Is DocuSign legal in my country?

DocuSign meets eSignature legal standards around the world, with documents being signed in 188 countries today. Find out more about whether DocuSign meets the specific requirements in your country

In the UK, the equivalent legislation to the ESIGN Act in the USA was also established in 2000, and is called the UK Electronic Communication Act. DocuSign is the only company that warrants its eSignature solution to be compliant with this act.

As for the EU, the adoption of the European Directive 1999/93/EC of 13 December 1999 establishes a Community framework for the use of electronic signatures on electronic contracts in the EU. Thirty European countries (EU-27, Croatia, Turkey and Liechtenstein) have already implemented the Directive 1999/93/EC. Electronic signatures are actively in use in Europe and DocuSign is ready and legal to accelerate the speed of business. If you choose to sign with a DocuSign Express Digital Signature, you have the additional assurance of signing with an AES-compliant (Advanced Electronic Signature), as defined in the EU Directive.

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How do I know DocuSign's electronic signatures are trustworthy?

DocuSign's electronic signatures are:

Legal. DocuSign is the only eSignature company that is ISO 27001 certified as an information security management system (ISMS). This is the highest level of global information security assurance available today, and provides customers with the assurance that DocuSign meets stringent international standards on security.

Learn about our world-class legal protection

Secure. Each Electronic Signature is unique, documentable, encrypted, and tamper-evident. DocuSign guarantees confidentiality of all transactions and furthermore provides multi-faceted verification of signing events.

Learn about our Bank-Grade Security

Auditable. DocuSign provides a complete and extensive audit trail that serves as third-party validation of transaction completion, including information such as the signer's email address, name, authentication method, IP address with time stamp, and more.


Can I try DocuSign before I purchase a plan?

Yes. We offer free 30-day trials to help you learn the ropes before you decide if you want to purchase a plan. You can sign up for a free 30-day trial at our sign-up page.

My trial just ended. What now?

It's time to upgrade. You can log back into your trial account and look for the upgrade button in the upper-right corner of the screen—from there, you'll be able to complete your purchase. We offer a 30% discount on all DocuSign annual Web plans for current CoSign Cloud customers when they use the promo code DS30. Alternatively, you can purchase a plan here.

What pricing plans are available?

There are several plans available depending on how you’ll use DocuSign. For instance, how many people will be sending envelopes? How complicated are your workflows and compliance? Etc. Here are some quick pointers on which plan might work best for you. For more details, please visit our Products and Pricing page.

  • PERSONAL – This is the best option if you’ll only have only one person sending a few documents per month and you need to collect only the date and the recipient’s name and signature. If you’ll have more than one person sending documents or if you’d like more advanced options, then you’ll need to consider one of the following plans:
  • STANDARD – Best if you want the basics that come with the Personal plan but you also need people to sign documents in person, or you need to collect more information from your signer such as email address, phone number, text fields, or title.
  • BUSINESS PRO – Best if you want all the benefits of Standard but you also want to custom brand your recipients’ DocuSign experience, or you want to save time by sending documents in bulk or by collecting signatures right from your own website with our PowerForms feature.
  • ENTERPRISE PRO – Best if you need to go above and beyond Business Pro because you have complicated workflows or compliance concerns, or you generally need a customized solution.
  • REAL ESTATE EDITIONS – Best for the specialized needs of real estate professionals.

Not sure you’re ready to choose between plans? Sign up for a trial account.

What are my payment options?

We accept Visa, MasterCard or American Express. We do not accept Discover, Diners Club or JCB cards. You can opt to pay annually or on a month-to-month basis. To learn about our plan details and pricing options, visit our Products and Pricing page.

Will my monthly and annual subscription be automatically renewed?

Yes, your subscription will automatically be renewed until you let us know that you'd like to change your plan or cancel your account.

How do I cancel my account?

Let us know that you'd like to cancel your account and we'll take care of it for you. Email from the email address on file with your request to cancel. If you no longer have access to that email, call us at 1.866.219.4318.

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