Senior Project Manager, Success PMO

Senior Project Manager, Success PMO

Customer Success | San Francisco or Seattle or Remote US

Consulting services and technical support to help our customers succeed.

Senior Project Manager, Success PMO
Customer Success | San Francisco, CA or Seattle, WA or Remote - US

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

Our agreement with employees
DocuSign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better. And for that, you’ll be loved by us, our customers, and the world in which we live.

The team
Our Customer Success team collaborates with partners and customers across the globe to help them leverage the DocuSign Agreement Cloud to transform the entire system of agreement process—from preparing to signing, acting on, and managing contracts and other types of agreements. Our team partners with some of the largest, most innovative companies in the world in dozens of industries to bring the power of DocuSign to more customers. Whether you are selling to a small business or a large enterprise, you will apply your extensive knowledge of our solutions, and leverage our strategic partnerships to help our customers grow their top and bottom line.

This position
We are looking for a Sr Project Manager to augment our Success Programs team. The goals of the Sr Project Manager are to develop and manage the schedules for internal projects within Customer Success and the Partner business, in support of our strategic initiatives while establishing, documenting and enforcing best practices for Project Management within Operations. The Project Manager drives projects to completion by ensuring that all stakeholders are aligned through the entire lifecycle of the project. The successful candidate will be well organized and an exceptional communicator, with a strong bias for action and thrives in a fast paced and constantly changing environment.

This position is an individual contributor reporting to the Director, Customer Success Programs and is designated Flex.


  • Lead large to medium-size projects involving new or enhance business requirements
  • Coordinate internal resources and third parties/vendors for the flawless execution of projects; manage dependencies between teams
  • Steer teams/projects to on-time and high quality execution
  • Develop project objectives, scope, completion criteria and success metrics by involving all relevant stakeholders
  • Develop detailed project plans to track progress
  • Define robust change plans that leverage other functions/teams and take responsibility for change adoption
  • Measure project performance using appropriate systems, tools and techniques
  • Identify issues and risks, develop mitigation plans and drive to resolution
  • Create and maintain comprehensive project documentation, including status reports, meeting notes and action items
  • Provide accurate, thorough and timely reporting and communication of progress against plans
  • Evaluate existing processes, drive process improvement and share best practices to improve efficiency and effectiveness

Basic qualifications

  • BA/BS degree in Business Administration, or discipline related to industry
  • Minimum of 8 years project management experience supporting corporate/business GTM solutions particularly in areas of change management

Preferred qualifications

  • PMI certified PMP
  • Knowledge of activities involved in end-to-end GTM planning and operations
  • Ability to multitask, manage multiple projects and prioritize tasks
  • Demonstrated experience in creating and maintaining project deliverables such as project charter, project plan, status reports, communication plan, change plan, issue tracker, risk mitigation plan, budget and milestone/deliverables charts
  • Demonstrated experience managing issues, scope, and quality while bringing projects to successful completion within cost and time requirements
  • Strong written and verbal communication skills; able to facilitate meetings, lead project teams, and communicate effectively with senior leadership

Based on Colorado law, the following details are for Colorado individuals only: Colorado base salary range: $105,400 - $145,000 and eligible for bonus, equity and benefits at

Vaccination requirement
DocuSign may require all employees to be fully vaccinated against COVID-19 and provide proof of vaccination to visit a DocuSign office, to meet with potential or actual customers or business partners, or for other business-related purposes, in accordance with local law. Please note that DocuSign has contracts with different governments globally which may require compliance with local and federal laws.

About us
DocuSign helps organizations connect and automate how they prepare, sign, act on, and manage agreements. As part of the DocuSign Agreement Cloud, DocuSign offers eSignature: the world's #1 way to sign electronically on practically any device, from almost anywhere, at any time. Today, over a million customers and hundreds of millions of users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people's lives. And we help save the world’s forests and embrace environmental sustainability.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. DocuSign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

DocuSign provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including if you have any difficulty using our online system. If you need such an accommodation, you may contact us at


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