Engagement Manager, Asia
Customer Success | Singapore

Our Agreement with Employees
DocuSign is committed to building trust and making the world more agree-able for our employees, customers, and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day.

At DocuSign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life.

Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better. And for that, you’ll be loved by us, our customers, and the world in which we live.

About The Team
Our Customer Success team is the largest organization in the world focused entirely on agreement processes and technologies. We are the Agreement Experts. With hundreds of thousands of successful customers worldwide, we know how to help our customers see results quickly. And that experience is just one of the reasons our customers trust us to connect, automate, and integrate their systems of agreement, everywhere they need to get work done. The Customer Success team is responsible for all elements of customer success including digital transformation strategy, adoption best practices, implementation services, education, and support. As part of our Asia Pacific and Japan team of Agreement Experts – in professional services, customer success management, learning and enablement, and customer support – you’ll bring your knowledge, insights, and proven expertise to help our customers achieve more than they ever thought possible.

About This Position
We are looking for an Engagement Manager to join our Customer Success team, supporting predominantly our Asia business. Our Engagement Manager’s role is that of a trusted advisor to sales and customers with a deep understanding of end-to-end professional services and deployment of DocuSign’s Agreement Cloud. They possess the ability to understand customers’ needs, convey steps that customers can adopt to be successful, recommend best practices in deploying software, and align the right services to promote successful customer outcomes.

The Engagement Manager partners closely with the field sales team and support their deals through the alignment and selling of services. Engagement Managers are the conduit between Sales and Customer Success ensuring the downstream teams are prepared to support the services that are sold during the sales cycle.

The incumbent will be a quota bearing Individual Contributor based in Singapore and reports to the Senior Manager, Engagement Management – Asia Pacific and Japan.

Responsibilities

• Develop strong relationships to ensure alignment with Field Sales, Customers, Professional Services, Customer Success, and Operations to increase the likelihood of customer success and satisfaction
• Align to the sales team’s account and deal strategies, engage in the sales cycle and pitch the appropriate services to support customer outcomes
• Scope services, propose and recommend approaches to customers, and estimate work efforts to develop a Statement of Work
• Understand the various services, training offerings and what outcomes are achieved when each type of services is leveraged by customers
• Communicate technical concepts in business or technical terms
• Partner with Professional Services to ensure appropriate knowledge transfer is conducted and to support the team when challenges arise once a deal is sold
• Anticipate problems and recommend innovative solutions; achieve customer satisfaction through the sales of sound consulting projects

Basic Qualifications

• Degree in Business Studies or its equivalent
• 5 - 8 years of relevant experience in software consulting, services or a business development role at enterprise level
• Ability to scope and estimate projects and drive contracts and deals to closure.
• Excellent communication, reporting and presentation skills and ability to work well in a fast-paced team environment
• Ability to collaborate with Sales team to build and execute complex account strategies and sales playouts

Preferred Qualifications

• Minimum of 2 years’ experience as a consultant with sound knowledge of SaaS & Cloud based offerings as well as customers of large organization
• Proven track record for attaining and exceeding annual quota, ability to achieve quarterly quotas
• Understand enterprise development lifecycle (Agile, Hybrid, Waterfall) and the ability to communicate the differences of each as well as the management of projects in each approach
• Collaborative and open to support the team on deals, processes and share skills to be most productive in this position
• A self-starter who initiates own personal growth through independent learning of DocuSign’s Agreement Cloud and methods to support customers in digitizing their System of Agreement
• This position will have travelling < 20%

About DocuSign
DocuSign® helps organizations connect and automate how they prepare, sign, act on, and manage agreements. As part of the DocuSign Agreement Cloud, DocuSign offers eSignature: the world's #1 way to sign electronically on practically any device, from almost anywhere, at any time. Today, hundreds of thousands of customers and hundreds of millions of users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people's lives. Plus, we save more trees together! And that’s a good thing.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions.

DocuSign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

Accommodations
DocuSign provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including if you have any difficulty using our online system. If you need such an accommodation, you may contact us at accommodations@docusign.com.

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