Sr. Renewal Manager – Public Sector

Sr. Renewal Manager – Public Sector

Sales & Business Development | Remote - Brazil

Transform the way companies do business and help them achieve their goals.

Sr. Renewal Manager – Public Sector
Sales & Business Development | Remote - Brazil

Our agreement with employees
DocuSign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better. And for that, you’ll be loved by us, our customers, and the world in which we live.

The team
Our Sales & Business Development teams collaborate with customers and partners across the globe to help them leverage the DocuSign Agreement Cloud to transform the entire system of agreement process—from preparing to signing, acting on, and managing contracts and other types of agreements. Our team’s partner with some of the largest, most innovative companies in the world in dozens of industries to bring the power of DocuSign to more customers. Whether you are selling to a small business or a large enterprise, you will apply your extensive knowledge of our solutions, and leverage our strategic partnerships to help our customers grow their top and bottom line.

This position
The Sr. Renewal Management Manager for the Public Sector is a high impact position combining equal parts relationship management and client satisfaction. The ideal candidate brings a proven record of success in a SaaS technology company where they had responsibility for revenue retention and demonstrated an ability to promote future growth in their assigned accounts. This position will require the aptitude to become a master of DocuSign’s product capabilities, underlying technology, and competitive advantages and convey those to DocuSign’s customers. This person will work best in a dynamic, technology-driven environment utilizing phone and web tools to effectively manage a high velocity of activity.

This position is an individual contributor role reporting to the LATAM Sr, Manager, Renewal and is designated Remote.

Responsibilities

  • Conduct regular “Quarterly Business Review” calls with existing DocuSign clients to develop and maintain extraordinary relationships to ensure their satisfaction and retention while helping to grow DocuSign’s incremental revenue
  • Renew all assigned accounts with favorable terms and conditions
  • Qualify sales opportunities based on DocuSign’s sales methodology and metrics, to include client fit and success criteria
  • Position DocuSign's value proposition as part of the overall business solution, linking these benefits back to the key business issues of the client
  • Perform through networking calls with existing clients, develop referrals into new opportunities and maintain Client Referral program
  • Review assigned accounts to regularly highlight key results, analyze metrics, demonstrate value, and emphasize the ROI, as well as, recommend process/procedure changes to better utilize DocuSign’s services
  • Build and effectively execute account plans and strategies for each target account
  • Provide accurate, timely reports, and forecasts, as needed, for management
  • Develop and maintain sophisticated knowledge of DocuSign’s products and services

Basic qualifications

  • 4+ years of experience in renewal management, consultative sales and /or business consulting, preferably within a SaaS model
  • 4+ years of experience in sales methodologies used to prospect within the account, consult with the client on business issues, create and present proposals, negotiate terms, and close sales
  • 4+ years of experience leading big teams
  • Fluent English and Spanish
  • BS/BA degree

Preferred qualifications

  • Familiarity with Public Sector
  • Familiarity with CRM tools, specifically, Salesforce.com, etc.
  • Ability to identify, critique, suggest, and implement intelligent changes to the clients' business optimization processes
  • Strong capacity for engagement and mastery cross area
  • Excellent verbal and written communications skills to be able to interact effectively at all levels of an organization, from individual contributors to C-level
  • Strong experience in forecast and result management (churn)
  • Strong experience in people management and leadership skills
  • Process Management
  • Willingness and ability to travel as necessary

Vaccination requirement
DocuSign may require all employees to be fully vaccinated against COVID-19 and provide proof of vaccination to visit a DocuSign office, to meet with potential or actual customers or business partners, or for other business-related purposes, in accordance with local law. Please note that DocuSign has contracts with different governments globally which may require compliance with local and federal laws.

About us
DocuSign helps organizations connect and automate how they prepare, sign, act on, and manage agreements. As part of the DocuSign Agreement Cloud, DocuSign offers eSignature: the world's #1 way to sign electronically on practically any device, from almost anywhere, at any time. Today, over a million customers and hundreds of millions of users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people's lives. And we help save the world’s forests and embrace environmental sustainability.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. DocuSign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

Accommodations
DocuSign provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including if you have any difficulty using our online system. If you need such an accommodation, you may contact us at accommodations@docusign.com.

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