Project Manager

Customer Success | Seattle or Remote

Consulting services and technical support to help our customers succeed.

Project Manager
Customer Success | Seattle, WA or Remote - US

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

Our agreement with employees
DocuSign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better. And for that, you’ll be loved by us, our customers, and the world in which we live.

The team
Our Customer Success team is the largest organization in the world focused entirely on agreement processes and technologies. We are the Agreement Experts. With hundreds of thousands of successful customers worldwide, we know how to help our customers see results quickly. And that experience is just one of the reasons our customers trust us to connect, automate, and integrate their systems of agreement, everywhere they need to get work done. As part of our global team of Agreement Experts – in professional services, customer success management, learning and enablement, and customer support – you’ll bring your knowledge, insights, and proven expertise to help our customers achieve more than they ever thought possible.

This position
We are looking for a Project Manager to augment our Success Programs team. The goals of the Project Manager are to develop and manage the schedules for internal projects within Customer Success in support of our strategic initiatives while establishing, documenting and enforcing best practices for Project Management within Operations. The Project Manager drives projects to completion by ensuring that all stakeholders are aligned through the entire lifecycle of the project. The role may also include the management of small scope and complexity programs The successful candidate will be well organized and an exceptional communicator, with a strong bias for action and thrives in a fast paced and constantly changing environment.

This position is an individual contributor role reporting to the Program Manager Lead, DocuSign University and is designated Flex.

Responsibilities

  • Lead small to medium-size projects involving new or enhanced business requirements
  • Coordinate internal resources and third parties and vendors for the flawless execution of projects, managing dependencies between teams
  • Steer teams and projects to on-time and high quality execution
  • Develop project objectives, scope, completion criteria and success metrics by involving all relevant stakeholders
  • Develop detailed project plans to track progress
  • Define robust change plans that leverage other functions and teams and take responsibility for change adoption
  • Measure project performance using appropriate systems, tools and techniques
  • Identify issues and risks, develop mitigation plans and drive to resolution
  • Create and maintain comprehensive project documentation, including status reports, meeting notes and action items
  • Provide accurate, thorough and timely reporting and communication of progress against plans
  • Evaluate existing processes, drive process improvement and share best practices to improve efficiency and effectiveness

Basic qualifications

  • BA/BS degree in Business Administration, or discipline related to industry
  • 5+ years project management experience supporting corporate or business GTM solutions in areas of change management

Preferred qualifications

  • PMI certified PMP
  • Knowledge of activities involved in end-to-end GTM planning and operations
  • Ability to multitask, manage multiple projects and prioritize tasks
  • Demonstrated experience in creating and maintaining project deliverables such as project charter, project plan, status reports, communication plan, change plan, issue tracker, risk mitigation plan, budget and milestone or deliverables charts
  • Demonstrated experience managing issues, scope, and quality while bringing projects to successful completion within cost and time requirements
  • Ability to manage complex project schedules and budgets
  • Strong knowledge of the latest agile project delivery techniques and ability to plan a lead role in ensuring teams adhere to Agile values, principles and industry best practices
  • Extensive expertise in the use of project management tools, resource management practices and change management techniques
  • Strong written and verbal communication skills with the ability to facilitate meetings, lead project teams, and communicate effectively with senior leadership
  • Ability to develop strong cross-team relationships and partnerships
  • Not afraid to get involved in complex issues to drive problem solving, and rapidly get to solutions
  • Self-starter and able to think on their feet and exercise good judgment and decision-making
  • Dedicated, flexible, accountable, and able to respond rapidly to issues and manage challenging situations with high business impact
  • Aptitude for identifying areas for improvement and developing appropriate new processes

Based on Colorado law, the following details are for Colorado individuals only: Colorado base salary range: $85,000 - $113,725 and eligible for bonus, equity and benefits at https://www.docusign.com/company/benefits

Vaccination requirement
DocuSign may require all employees to be fully vaccinated against COVID-19 and provide proof of vaccination to visit a DocuSign office, to meet with potential or actual customers or business partners, or for other business-related purposes, in accordance with local law. Please note that DocuSign has contracts with different governments globally which may require compliance with local and federal laws.

About us
DocuSign helps organizations connect and automate how they prepare, sign, act on and manage agreements. As part of the DocuSign Agreement Cloud, DocuSign offers eSignature, the world's #1 way to sign electronically on practically any device, from almost anywhere, at any time. Today, over a million customers and more than a billion users in over 180 countries use the DocuSign Agreement Cloud to accelerate the process of doing business and simplify people's lives. And we help save the world’s forests and embrace environmental sustainability.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. DocuSign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

Accommodations
DocuSign provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including if you have any difficulty using our online system. If you need such an accommodation, you may contact us at accommodations@docusign.com.

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