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Tag: Success (page 1 of 4)

Practical tools to help you plan and execute your digital transformation

One thing we’ve been hearing from customers is that they want help accelerating use of their DocuSign solutions.  That’s initially why we created the Knowledge Market, a site dedicated to harnessing the best practices demonstrated…
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Change is Good. The DocuSign Adoption Kit Also Makes it Easy.

Want to accelerate your business by making the transition to digital? DocuSign’s Adoption Kit will help you make the leap simply and successfully.  Making the digital leap has proven, immediate benefits: increased revenue, greater efficiency, and…
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A Merry Member Experience: The Digital Imperative for Health Plans

I recently had the opportunity to meet with the SVP of member experience at a leading health insurance carrier and candidly shared my frustration with the sundry “This is Not a Bill” communications that all…
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PowerForms for Employees: Practice Makes Perfect Customer Experiences

As crazy as it may sound, DocuSign can be daunting for some new users.  I know what you’re thinking, “How can that be?” DocuSign is so feature-rich that you can actually make Signing Experiences fairly…
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Control: You Want It, We’ve Got It

When deploying the DocuSign web application, customers large and small often ask how they can control what people are sending. Customer Success Architect Roshel Van Der Grinten explains several options in “DocuSign Web Application Deployment: Maximum Control of the Sending Process”.

Announcing the DocuSign Customer Support Center!

When DocuSign set out to re-engineer the way we provide support, one of the key tenets we focused on was making it easier for you to get the information you needed, when and how you…
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Using Net Promoter Score to Retain Customers and Grow

Think of a time when you’ve gone to a store and the experience you received didn’t meet your expectations.  Now think of a different time where you were just “wowed!”  The range from disappointment to…
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Quick-Tip Tuesday: Audit Logging

Ever wondered why a password or email address changed? The New DocuSign Experience now offers audit logging that tracks changes to account-level settings. Note: Data for account changes from before June 1, 2015 is not…
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Simplifying The Total Customer Experience

One of the reasons I joined the DocuSign team 5 months ago was the pure simplicity of DocuSign’s solution – it takes processes that were slow and cumbersome and makes them fast and easy to…
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Quick Tip Tuesday: I’ve signed my first document, now what? Creating a DocuSign account.

If you’ve never created a DocuSign account, but you’ve signed documents, DocuSign has automatically created a free recipient account for you. Recipient accounts are created for signers or ‘recipients’ as a free placeholder for the documents…
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