There has been some speculation today around the security of the DocuSign network. Let me first assure you that DocuSign is safe and secure.

As our customers, you’ve come to rely upon DocuSign as your critical global standard for eSignature – you’ve made DocuSign integral to your business (and you are integral to ours). Contrary to an article earlier today, there have not been any breaches in security of the DocuSign Global Network. Rest assured that DocuSign follows national and international security standards, including strict security policies and practices that set the standard for world-class information security. Upon review and investigation of the claims made by the article, it appears that a small number of customers have saved their personal copies of their signed documents to publicly accessible and searchable locations rather than within DocuSign. These are documents and forms that have been “downloaded” from DocuSign’s secure service by one of the signing parties and saved by the user somewhere that isn’t secure.

To ensure the safety and security of your documents, forms and signatures, DocuSign strongly recommends that you save them on the DocuSign Global Network where they are securely accessible by all signing parties. In the event that you need to save signed documents in a location outside of DocuSign, it’s critical to ensure that the location meets the security requirements of all signing parties. There is no greater priority at DocuSign than the security of our customers’ information, data and documents.

To learn more about DocuSign security, please click here.



Joan Ross

Chief Security Officer DocuSign