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Author: Drew M.

From the Trenches: Common authentication issues post Go-Live

with Laura Waite A common API error code you might encounter is “PARTNER_AUTHENTICATION_FAILED“, which, as you may have guessed, means there’s an issue authenticating the application. To determine what exactly is going wrong, you’ll need…
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From the Trenches: Tabs and Custom Fields

It can be tough to find the documentation you’re looking for if you don’t know the correct verbiage. Furthermore, while reviewing DocuSign’s Support documentation, you may have noticed some discrepancies between terms in API-related documentation…
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Chrome v80 cookie behavior impacts DocuSign apps

What is changing? Google is making security improvements in Chrome: beginning with release 80, Chrome will block insecure SameSite cookies set to None by default. These changes are being rolled out in multiple phases. The…
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From the Trenches: Working with Headers in DocuSign SDKs

While the DocuSign eSignature REST API SDKs can abstract away the need to manage individual HTTP packets, there are times when it is helpful to dig in deeper and see more information about what is…
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From the Trenches: Sign on Paper

While in general, it’s recommended to use DocuSign fully electronically, there are cases where it is preferred, or even necessary, to have a recipient sign a physical copy. In these cases, “Print and Sign” (WetSign…
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From the Trenches: Reminders and Expiration

When creating an envelope, it’s important to consider how often the recipient should receive reminder emails, and when the envelope should expire. Default reminders and expiration are set in your account’s Admin section. When you’re…
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