As the individual requesting that a document be DocuSigned, you control who signs by providing the signer’s email address and other contact information. The document is routed to the signer’s email with a request to sign. DocuSign records the signer’s IP address and a timestamp of the signing activity. In addition, a signer can opt to provide geolocation information at the time of signing. If you require deeper levels of identity management, DocuSign offers additional authentication options, including: access code, knowledge-based ID check and biometric phone identification, among others.

DocuSign gives you complete visibility and control. You can see who’s viewed your document, who’s signed it and who’s on deck to sign next. You’ll receive email notifications when each person has signed, and a notice when the document is complete.

You can now sign in 39 languages: English (US), Spanish (Latin America), Japanese, German, French, Italian, Spanish (Spain - Modern Sort), French (Canada), Chinese Simplified, Portuguese (Brazil), Russian, Turkish, Korean, Portuguese (Portugal), Chinese Traditional, Polish, Romanian, Dutch, Hungarian, Czech, Greek, Swedish, Finnish, Danish, Norwegian, Ukrainian, Serbian-Latin, Bulgarian, Croatian, Slovakian, Lithuanian, Slovenian, Latvian, Estonian, British English, Arabic, Hebrew, Farsi, and
Hindi.

No. DocuSign lets you create an electronic signature, which is not the same as a digital signature.

An electronic signature, as defined by the Federal ESIGN Act, is an “electronic sound, symbol or process, attached to or logically associated with a contract or other record and executed or adopted by a person with the intent to sign the record” (ESIGN). All 50 states have laws that define electronic signatures in substantially the same way.

Whereas, a digital signature or digital signature scheme is a mathematical scheme for determining the source of a digital message or document. A digital signature by definition is a technology, a method of authenticating. It does not by itself meet the standards of what constitutes a valid electronic signature, nor does it mean that the signer’s identity has been verified.  Digital signatures are most often used to apply a digital “seal” to an electronic document in order to make it tamper-evident.  In fact, DocuSign uses digital signatures in this way; DocuSign customers and signers have the option to apply a digital signature to a DocuSigned document when the transaction is complete.

So when you need to get a legally-binding signature, make sure you’re using a complete electronic signature solution.

To upload an image of your pen-and-paper signature to use as your e-signature:

• Take a photo of your pen-and-paper signature and save it to your hard drive as a PGN, JPG, BMP, or GIF file.
• Log in to your Docusign account.
• Click the Edit link in your DocuSign ID Card. You will be taken to the Manage Identity page.
• On the Manage Identity page, click the Edit link in your ID Card.
• Click New to add a new signature.
• On the New Signature page, click Upload, and then the Browse button and find the image file on your hard drive.
• Once you have found your image, click Adopt to complete the upload and adopt the image as your new signature.

New Release Features Overview (Click here)

Yes, we have user guides and some helpful videos or signup for a free webinar.

Preferences are now located in a drop down menu  in the upper right hand section in your screen.  If you click on your name (next to Help and Logout) a short menu will appear that includes Preferences

Template matching is handled by a control on the "Tools -> Options -> IDR" tab in DS Pro. There you will see several settings. Look for the first one:

• Once you’ve entered in a recipient you will see an Identity column
• This is defaulted to email
• To change this, click on the down arrow next to Email
• Select your Identity preference for this user

• At the top left of the envelope you will see More Options, a print icon, and a PDF Icon
• If you click on the down arrow next to More Options you will find Void, Correct, and Clone as well as Form Data, View History, and Certificate
• The Print icon opens a PDF of the envelope that you can either print or save to your computer
• The PDF icon gives you some secure file download options.

DocuSign allows you to add an email address more than once with different signer names. Simply enter in the same email address for each person with their name. 

Yes, you may need to enable this feature. To do this:

• Log in to your DocuSign account.
• Click on your name in the upper right.
• Select Preferences.
• Under Account Administration select Features.
• Check the box next to Signer can sign on a mobile device.
• Click Save.

Yes. DocuSign now allows you to update envelopes that have been sent, but not completed. Documents can be removed and added until someone has completed the signing process. You can edit recipients' information and their signing tasks unless they have completed signing. You can add recipients and signing tasks until the envelope is completed. These new capabilities offer a lot more power and flexibility while you collect electronic signatures on documents. When you open an envelope to correct it, you will see the familiar sending process. Below are the steps to access and open an envelope to correct:

• Hover over the envelope you wish to work with.
• To the right of your envelope, next to the status, you will see a down arrow for Actions.
• Click the down arrow to open the menu.
• Select Correct.
• Once you have clicked on the Correct button, you will be taken to a screen where you can change recipient information such as name or address.
• If you need to add tags or form fields, select Advanced from the bottom of the page.
• This will take you to the envelope preparation section.
• Make your changes to the document and once these are done, click Send. (This will send the corrected version of the envelope to your recipient(s).)

Note: You may receive a "bounce back" email. This occurs when the correct feature sends an email to the old or "corrected" email address explaining that it is no longer active. It then sends out an email to the new email address asking for the user to sign the document.

Accounts are suspended for a few reasons, the most common being that their credit card needs to be updated. You will need to update the card and pay any past due balance.

To resolve this:

• Log in to DocuSign.
• Click on your name in the upper right and select Preferences from the dropdown menu.
• From the left-hand menu select Billing.
• Enter the new credit card information.
• Select Pay Now.

As a signing convenience, DocuSign smart navigation intelligently directs signers to the required fields automatically. However, you have the option to change how your signers navigate through the document. You can customize smart navigation as follows:

• Log in to your DocuSign Console.
• Click on your name in the upper right and select Preferences in the dropdown menu.
• From the left hand menu select Manage Signature.
• From the left hand menu, select Features.
• In the option for Navigation, select one of the following:

1. Navigate required fields (default)
2. Navigation blank required fields
3. Navigate all Fields.
4. Page only
5. Page then navigate required fields
6. Page then navigate blank required fields
7. Page then navigate all fields

Information on your DocuSignID Card comes from several locations. To edit your DocuSignID Card:

• Log in to your DocuSign Console.
• Click on your name in the upper right and select Preferences in the dropdown menu.
• To update your title and/or company name, select Personal Info.
• To update your address or phone number, select My Account Address.
• To update your photo, select DocuSignID Card.