Availability
DocuSign is designed to be available 24 hours per day, 7 days per week, exclusive of system upgrades and maintenance, and targeting 99.8% up time. For the past 12 months, our monthly system availability is as follows:
Download our Service and Support Level Commitment (PDF)
Enterprise Class Data Center
At DocuSign, your data security is a top priority.
We maintain our network in one of the world’s most secure facilities, a SAS 70 type II data center. Security measures go beyond industry standards and include:
» 24 x 7 security personnel
» Impenetrable and anonymous building
exterior
» Biometric key-lock access
» Recorded digital video surveillance
» Multiple levels of redundancy across:
• Network architecture
• HVAC services
• Power
• Data backup
Site Monitoring
The entire DocuSign service and network is dynamically instrumented to monitor components individually. We maintain passive and active monitoring, and we incorporate a range of automated alarms, notifications and recovery processes to exceed SLAs.
