Password Requested from signer

[marksky]

I sent an envelope to a client who is being asked for a password... but I have not password protected the document. My client doesn't remember ever seeing docusign before... what do I do so he can sign the document?

[J Parker]

From your description, it appears that your signers got confused between the Access Code that could be applied to the document, and the Password they must choose for themselves to protect their signing account.

The 1st time they sign a document, they are asked if they want to set up an (signer) account, and if they choose to do so, they are asked to create a password.

If they DO register, this password (just like the password for your own account) should be known only to them. Once they've established their password, they will need to login before they can access any future document sent to them.

Once they've established their password and get to the document you've sent, they will be asked for the Access Code (if any) that is applied to that document.