My Account says it is Suspended when I try to send envelopes. What does this mean?

Accounts are suspended for a few reasons, the most common being that their credit card needs to be updated. You will need to update the card and pay any past due balance.

To resolve this:

• Log in to DocuSign.
• Click on your name in the upper right and select Preferences from the dropdown menu.
• From the left-hand menu select Billing.
• Enter the new credit card information.
• Select Pay Now.