By communicating with our customers directly through Twitter, our blog, and other social networking sites about electronic signature and online contract execution, we’ve learned many new things about our customers and received great feedback. This feedback enables us to create an even better digital signature and electronic contract execution experience with each new release. Thank you for being open and candid with your feedback!

These conversations, online and off, got me thinking about how amazing our customers are and why.

Why Our Customers are so Great:

1. Our Customers are SMART

I’ve been fortunate to meet some of DocuSign’s earliest adopters, who have recognized early on how electronic signature and online contract execution services can save them time, compared to the expensive and inefficient processes of printing, transporting, signing, tracking, storing paper contracts and capturing business data. Not only are they saving time and able to turn around contracts in minutes, not days, they’re also realizing operational savings by streamlining their business processes.

2. Our Customers are SOCIALLY RESPONSIBLE

By adopting DocuSign for esignature and electronic contract execution, our customers have adopted a GREEN process. They’re able to reduce the carbon footprint created when shipping documents overnight. From pick up to drop off, overnighting documents involve driving and/or flying the documents to be signed and then making copies in duplicate, if not triplicate. All of this takes gas and massive amounts of paper. While we were named as a green office solution for electronic signature and online contract execution, our customers deserve recognition for implementing DocuSign in their businesses.

3. Our Customers give GREAT FEEDBACK

Again and again, I’m struck by the insight of their feedback. DocuSign forums, Twitter, service, blogs help us learn about what works and what could be improved from a customer perspective. Some of this feedback include suggestions on how to improve the user interface or user experience. Other feedback helps us understand misconceptions or misperceptions about electronic signature and online contract execution. This feedback leads improved or new features in future releases or to collaboration with policy groups to enable adoption of electronic signature and online contract execution technologies.

These reasons are only a few of the many you’re so amazing. What have we missed? Let us know in the comments!