Are you interested in learning how to reduce your cycle time and eliminating NIGO? Join Steve Woodworth, Market Director – Wealth Mangement and Insurance, in a free electronic signature webinar to discuss how DocuSign’s eSignature services can reduce cycle times and nearly eliminate NIGO rates.

Learn how insurance companies are reducing cycle times to just minutes and nearly eliminating NIGO rates with DocuSign Electronic Signatures.

Market Director Steve Woodworth will lead a discussion about the benefits of using an electronic signing process followed by a customer case study from Banner Life explaining how DocuSign Electronic Signatures have changed their business.

So when is this all happening? Wednesday, March 24th, from 12:30 – 1:30 pm PDT.

Click here to register for this informational eSign webinar about reducing cycle time and eliminating NIGO!

Today we announced an agreement with Banner Life Insurance Company, a leader in life insurance products. Under the agreement, Banner Life will integrate and deploy DocuSign’s eSignature service to accelerate delivery of its ePolicies. As part of the implementation process, Banner Life will use  DocuSign’s Web Services Application Programming Interface (API) to facilitate data exchange and update policyholder information between internal systems, while safely and securely transacting business online with policyholders.

We chose DocuSign because it is the market leader and simply the best in eSignature Services. DocuSign is fast, easy to use and flexible. We expect DocuSign to positively impact our business processes while reducing costs. – Eric Lester, vice president of administrative services at Banner Life Insurance Company

Since 1949, Banner Life has provided life insurance products to families across the United States, and holds more than $379 billion of life insurance in force with over $4.8 billion in assets (as of 2008). Located in Maryland, it is among the most financially sound life insurers in the United States with an AM Best ranking of A+ (Superior) and an S&P rating of A+. Banner Life was ranked 11 among all United States companies for new coverage issued in 2008.

DocuSign has seen tremendous momentum among large insurance carriers in adopting electronic signing to enhance placement ratios and reduce cycle time in new business and policyholder services. We are pleased to be working with Banner Life on this project and anticipate Banner will realize significant financial and process benefits soon after deploying DocuSign. – Steve Woodworth, market director of wealth management and insurance at DocuSign

Want to learn how to use DocuSign’s Web Services Application Programming Interface? Take a look at DocuSign’s eSign Developer Center, where you can download the Software Developer Kit (SDK), access the API, register for your free developer account as well as take advantage of the other resources available. Interested in learning how electronic signature from DocuSign can streamline your workflows, reduce your cycle time to mere minutes and nearly eliminate Not In Good Order (NIGO) rates? Register for the free eSignature webinar, “Insurance: Reducing Cycle Time and Eliminating NIGO with eSign” on Wednesday, March 24th, from 12:30 – 1:30 PST.

We at DocuSign listen to our customers when they talk about their electronic signature needs. This weekend, we stumbled across some comments about DocuSign and our free eSignature customer support. They were just too good not to share! Without further ado:

DocuSign’s Electronic Signature Customers Comment on Customer Support

The first story shares the experience of signing up for DocuSign’s eSignature service:

The reason I joined DocuSign was because of their AMAZING customer support. I joined on a Saturday night around 6pm and by 9pm I was having issues and needed to get a contract done that night. I asked if anyone knew the answer on twitter and within 5 minutes I had both their twitter account and the owner of the company talking to me on twitter and walking me through it. Then An, who is behind the twitter account, called me to make sure everything was ok. THAT IS SERVICE.

OK so they don’t offer free phone support. I have NEVER had a problem getting an immediate answer with them on chat or twitter. The support is some of the best I have ever seen. If you had a problem with any product in the world and put something out there on Twitter what do you think the chances of anyone, never mind the Founder and Vice President of Product Strategy of the company, offering help at 9pm on a Saturday night?

You have free email support and also free support via chat, the product is amazing, the support is amazing.

- Dean Ouellette, Tempe Real Estate

The second story details the robust support options DocuSign offers to its eSign customers:

I’ve used DocuSign for over two years and never needed to call them. Not once. Twice I had a question about how to do something (that if I’d taken a few minutes on my own to find the answer, I could have. It was on their site) and was immediately answered via email and Twitter. I also have agents that have been using DocuSign for two years — never needed to make a phone call for support for two reasons: 1) The product is robust and easy to use; and 2) there are many other ways to get support beside the telephone.

Lots of companies charge for extended (read phone) customer support. DocuSign isn’t the only one, not by a long shot. I’d rather them charge for extended support than raise my rates so they can handle all the “I forgot my password” and “It’s broken” (when it’s not) phone calls.

Have you tried the [free] chat, email, twitter, forums, webinars, blog, and/or FAQs for support? They work, and work well.

- Jay Thompson, Phoenix Real Estate Broker

The third comment explains a customer’s experience with how easy and intuitive DocuSign’s electronic signature service is for his clients:

I have used the DocuSign service hundreds of times over the past couple of years and I love it. More importantly, my clients LOVE it. The recent enhancements to their system helped an already great product become even more beneficial to my business.

My experience has been that anyone that can log on to the internet and do even the most basic of tasks have great success with the DocuSign service. From young to old, computer savvy to “old school,” I have never had a complaint.

- Nick Bastian, Tempe Real Estate Agent

The fourth comment discusses how one DocuSign user has worked with DocuSign on eSign policy issues and product feedback while turning to online help and web content:

I’ve been a Docusign user for several years now and have been really pleased with the technology. I enjoy being able to sign ANYTHING. I’m pretty technically inclined and have only had to contact customer service a couple times with help on policy issues, like FHA not recognizing e-signatures.

I’ve spoken with their Chief Legal Counsel and they’re now working with FHA and lenders to gainer wider acceptance of electronic signatures. I consider that responsive.

When I call in about product limitations or ideas, my requests are acknowledged and supposedly added to the feature request for future releases. I hope they don’t charge for these types of call. [ed. note: We don't charge for feedback-type calls, but as a best practice, email or chat works better discuss product limitations or ideas - we can log and track these communications and share them more effectively with the Product team!]

On the other hand, their online help has always been responsive and there’s a lot of material published on the website that’s gotten me through most issues.

- Derec Shuler, Denver Real Estate Broker

Do you have a story similar to Dean, Jay, Nick, or Derec’s? Do you have your own story about how DocuSign’s eSign service you want to share? Leave a comment to share your thoughts – we welcome them!

Our First Nest Realty uses DocuSign to accelerate the signing process for real estate documents. DocuSign has expedited the average turnaround of real estate documents from days to minutes. Houston-based Our First Nest Realty also leverages DocuSign as a green technology differentiator and as part of the company’s commitment to environmentally-friendly business processes.

Paul Silverman, Owner, Our First Nest Realty

Our First Nest Realty owner Paul Silverman first discovered DocuSign when working with a buyer for a hot property with multiple bidders. The need for an alternative to ink signatures became paramount when the buyer had to sign papers while out of state. Silverman registered for a free trial of the DocuSign eSignature service and within minutes was able to electronically send the documents for e-signature. His client received a DocuSign email notification, quickly adopted a signature and signed the documents online. Silverman presented the offer and it was accepted immediately. Later, Silverman’s client used DocuSign’s service from her Apple iPhone to electronically sign additional paperwork.

DocuSign came to the rescue. It helped streamline the process, provided my client an added service and reduced my company’s carbon footprint in just one service. Being able to sign from a mobile phone was a huge advantage. Clients always tell me how easy it is to DocuSign—it’s convenient, safe and legal. This is clearly the best tool I have ever used. – Paul Silverman, owner, Our First Nest Realty, and strong advocate of green technology

DocuSign has reduced or eliminated the need for Our First Nest Realty to print, fax or waste paper, ink and energy. He is pleased that he is helping clients with a hassle-free transaction and also upholding his pledge to the environment. Silverman holds a number of green designations and certificates including the National Association of REALTORS® Green designation and is a National Association of Homebuilders Certified Green Professional (CPG).

The DocuSign Advantage

After reviewing other e-signature solutions providers, Our First Nest Realty has continued using DocuSign based on the following key criteria:

• Ease of Use—DocuSign makes it easy for Silverman to send documents for client e-signature, and just as simple for clients to sign electronically. This intuitive service closely replicates the traditional signing experience, creating a positive client experience. DocuSign’s Designed for Mobile functionality provides Silverman’s clientele with anywhere, anytime electronic signing capabilities from an Apple iPhone, RIM BlackBerry, Google Android, Windows Mobile or any other Internet-enabled mobile device.
• Compliance—With DocuSign, Our First Nest Realty is assured of security as documents are an encrypted PDF. Signers are authenticated and contracts can only be returned only if fully completed, ensuring 100 percent compliance.
• Real-Time Visibility—DocuSign reveals the signing status of every agreement in real-time: when it was opened, when it was signed, the time the transaction has taken, and which contracts remain to be signed. Our First Nest Realty knows immediately when a real estate document is completed so deals can be transacted faster in a highly competitive market.
• Workflow Management—DocuSign automates Our First Nest Realty’s workflow processes. DocuSigned documents are returned only when complete, thereby reducing turnaround time from days to minutes.
• Cost-Effective—DocuSign reduces administrative costs associated with the traditional signing process, eliminating the need to print, fax or drive to meet clients for in-person signings
• Going Green—Environmentally-friendly, DocuSign aligns with Silverman’s green initiatives and further differentiates Our First Nest Realty from competitors using older, resource-wasting business processes.

For more information about the business benefits DocuSign provides Our First Nest Realty, read the detailed eSignature case study.

REThink Real Estate implemented DocuSign’s eSignature solutions to accelerate its real estate document signing process. This leading San Francisco Bay Area-based real estate firm employs DocuSign’s electronic signature services as the primary vehicle to complete real estate transactions.  DocuSign expedites the average turnaround time of real estate documents from days to minutes. DocuSign helped REThink Real Estate successfully expand and leverage DocuSign’s green technology as a market differentiator and competitive advantage.

Tara-Nicholle Nelson, MA, Esq. REALTOR®, Owner, REThink Real Estate

Owner of REThink Real Estate, Tara-Nicholle Nelson, MA, Esq. is a successful real estate broker, attorney, author and accredited buyer’s representative. Nelson recently represented a buyer in a competitive real estate transaction where the seller’s agent wanted to collect as many offers as possible to present to her client. To stall Nelson and her buyers, the seller’s agent sent a 150-page disclosure agreement that typically takes hours to fax to clients and hours for clients to sign and fax back. Instead, Nelson scanned the disclosure agreement and sent it via DocuSign to her clients. Her clients received an email notification, adopted an e-signature and returned the completed disclosure within the hour. The selling agent was obligated to present the offer to her client and it was accepted.

DocuSign has changed my life. I can’t imagine doing business without it. My clients love the convenience. Sometimes a buyer can make more than 20 offers before one is accepted. That means signing hundreds of pages at least 20 times! With DocuSign, it’s click, click, click and you’re done. – Tara-Nicholle Nelson

Nelson credits DocuSign with giving her more freedom—from paper, faxing and wasting time. By leveraging the Internet, Nelson notes that she and her clients can write, sign and submit an offer without being in the same state. With DocuSign, clients are rarely aware that Nelson is out of town for a speaking engagement or training. DocuSign also provides a much more polished and professional offer to agents, making Nelson’s offers appear more persuasive than the handwritten, scanned and faxed documents typically presented to sellers.

The DocuSign Advantage

After reviewing other e-signature solutions providers, Nelson chose DocuSign based on the following key criteria:

• Ease of Use—DocuSign makes it easy for Nelson to send documents for client e-signature, and just as simple for the client to sign electronically. This intuitive service closely replicates the traditional signing experience, creating a positive client experience. Plus, DocuSign’s Designed for Mobile functionality provides Nelson’s clientele with anywhere, anytime electronic signing capabilities from an Apple iPhone, RIM BlackBerry, Google Android, Windows Mobile or any other mobile device.
• Compliance—With DocuSign, RETHink Real Estate is assured of security as documents are an encrypted PDF. Signers are authenticated and contracts can only be returned only if fully completed, ensuring 100 percent compliance. Aged, confidential documents are archived and purged automatically, thereby safeguarding personal client information.
• Real-Time Visibility—DocuSign reveals the signing status of every agreement in real-time: when it was opened, when it was signed, the time the transaction has taken, and which contracts remain to be signed. REThink Real Estate knows immediately when a real estate document is completed so deals can be transacted faster in a highly competitive market.
• Workflow Management—DocuSign automates Nelson’s workflow processes. DocuSigned documents are returned only when complete, thereby reducing the turnaround time from days to minutes.
• Cost-Effective— DocuSign reduces administrative costs associated with the traditional signing process, eliminating the need to print, fax or drive to meet clients for in-person signings.
• Going Green— Environmentally friendly DocuSign aligns with Nelson’s green initiatives and further differentiates REThink Real Estate from competitors using older, resource-wasting business processes.

For more information about the business benefits DocuSign provides ReThink Real Estate, read the detailed eSignature case study on the DocuSign Web site!

This REALTOR^® branded version of DocuSign is a direct result of the collaboration between NAR and DocuSign. It is a representation of the power of what good partnerships can bring to the real estate industry and more importantly, reinforces why all real estate professionals benefit from NAR’s REALTOR Benefits^® Program. We are looking forward to the future and watching how the increased adoption of DocuSign’s e-signature services will revolutionize the industry. – Bob Goldberg, senior vice president of marketing and business development, commercial services and business specialties for NAR.

DocuSign REALTOR^®Edition builds upon DocuSign’s award-winning eSignature service offerings and includes the following features:

Branded Signature—NAR members have the option to adopt an exclusive REALTOR^® branded e-signature to further promote NAR membership status with the distinguished and trusted REALTOR^® logo.

Online Dashboard—An intuitive, secure REALTOR^® branded console is available to members anytime, anywhere, enabling busy professionals to check the status of every document in real-time. Senders know when documents are opened, when they are signed, the time of the transaction has taken and which documents remain to be signed.

Branded Templates—REALTOR^® branded email communications reinforce and leverage NAR’s stringent code of ethics with signers and/or customers.

Integration with Real Estate Tools—DocuSign REALTOR^® Edition seamlessly works with a broad variety of real estate software tools, including e-forms and online file management systems.

Mobile Signing—DocuSign Designed for Mobile functionality offers anywhere, anytime electronic signing of documents from an Apple iPhone, RIM BlackBerry, Windows Mobile, Google Android and other mobile devices.

Workflow Optimization—DocuSign makes it easy for REALTORS^® to control the recipient signing order, and set automated recipient signing reminders and envelope expirations to accelerate the signing process. Plus, time-saving workflows and templates to streamline the signing process.

Real estate professionals everywhere are discovering the power of DocuSign to accelerate business and increase customer satisfaction in a fiercely competitive market. We anticipate the momentum of new DocuSign subscribers to increase even faster now with NAR’s recommendation and support of the release of our new NAR-endorsed DocuSign REALTOR^® Edition. This new, powerful DocuSign offering is specifically tailored for REALTORS^® and a definite game-changer for 2010. – Dave Thorpe, business development director at DocuSign.

More than 20,000 real estate professionals have used DocuSign to accelerate their business, with thousands more subscribing each month. DocuSign real estate subscribers achieve higher sales, increase client satisfaction and maintain a competitive edge. Rather than driving across town to get a signature or inconveniencing clients to find a fax machine, real estate professionals use DocuSign to execute agreements with buyers and sellers electronically, eliminating the old process of printing, faxing and waiting for the return fax. As more than 95 percent of home buyers have Internet access, but fewer than 10 percent have fax service in their homes, DocuSign saves agents time and money while providing client convenience. Clients can electronically sign real estate forms using any Web browser, and documents are legally binding, backed by a court-admissible audit trail.

Pricing and Availability

DocuSign REALTOR^® Edition is available to NAR members as a special Member Benefit^®. Members receive best-in-class pricing with a 20 percent savings over standard DocuSign rates on both editions—DocuSign REALTOR^® Basic and DocuSign REALTOR^® Standard. DocuSign REALTOR^® Basic is a limited edition while DocuSign REALTOR^® Standard is an expanded version offering full functionality and a robust feature set. Subscribers must present a valid National Realtors Database System (NRDS) member identification to qualify.

Pricing and additional product information can be found on the DocuSign Web site for NAR members or to learn more on NAR’S REALTOR Benefits^® Program, visit DocuSign’s NAR Member Benefits^® partner page.

The Crawfords used the Gogo Inflight High Speed WiFi Internet service to stay connected throughout the flight, and using DocuSign’s secure e-Signature service, the Crawfords were able to eSign the purchase agreement and return the documents to Patricia Navone, who works for Morgan Lane, part of McLaughlin Ventures.

The ability to sign and return their offer via DocuSign reduced the Crawfords’ stress, made the process seamless, and allowed them to enjoy their vacation – they didn’t have to spend vacation time dealing with physical documents. By the time they landed in San Francisco, Patricia had already presented their offer to the listing agent, and that they would be opening escrow.

The San Francisco Chronicle shared how DocuSign’s eSignature services enabled the Crawfords to finalize their offer and close on the property. With technologies like electronic signature and transaction document managers, real estate professionals can streamline the dealmaking process.

For example, DocuSign and TransactionPoint have partnered to enable the customers of both services to select an envelope from their member console and upload one or more envelope documents to target TransactionPoint transactions without having to leave DocuSign.

For more information, read the San Francisco Chronicle article and take a look at DocuSign’s real estate eSignature solutions.

The following steps enable you to review, sign deliver, store and manage a document on paper using the DocuSign service:

• Open the email invitation from the DocuSign Service
• Accept the Consumer Disclosure Statement, if asked
• Review the document
• Sign the document
• Fax or upload the document to the DocuSign Electronic Signature Service

DocuSign gives you the option to sign a document on paper instead of electronically and asks you to review and accept the Consumer Disclosure agreement. To sign on paper:

• Click the “I would prefer to sign on paper” link
• Click the “I Agree” box in the Consumer Disclosure section
• Click the “Continue” button

The Sign on Paper window appears, allowing you to review, print and sign the document on paper. You can still eSign, if you change your mind and decide not to sign on paper!

• Click the “View/Print All Pages” button to launch a PDF of the document you are about to sign on paper
• Print, review, fill out and sign the document
• Optionally, click the “Sign Online” button if you change your mind and want to sign the document electronically
• After you have printed, reviewed, and signed the document, click the “Next” button

The “Submit Documents” window appears, allowing you to upload your scanned document you signed on paper to the DocuSign Electronic Signature Service, fax your signed document to the DocuSign eSignature Service, and eSign the document by selecting the “Sign Online” button.

To Upload Your Scanned Document

1. From the Submit Documents window, select the “File Upload” radio button
2. Click the “Browse” buttonto navigate and to select a document
3. Click the “Submit” button

The DocuSign Electronic Signature Service Completed window appears, where you have the option to download your document as a PDF or view other download options. Click the “Done” button when finished.

To Fax Your Signed Document

1. From the Submit Documents window, select the “Fax” radio button
2. Click the “Print Cover Page…” button to open a PDF of the fax cover page. A PDF of the fax cover page appears.
3. Print the fax cover page
4. Optionally, you can still eSign the document online by clicking the “Sign Online” button before you fax the document
5. Follow the instructions on the fax cover page and fax your document to the number on the cover page
6. From the Submit Documents window, click the “Fax Submitted” button after you have faxed the document

The DocuSign Electronic Signature Service Completed window appears. Whether you upload or fax the signed documents, the completed DocuSign envelope consists of a set of documents that are eSigned and a set of documents for each signer who signed on paper. Contract documents executed in this manner are called “counterparts.”

For more information on how to use DocuSign Electronic Signature Services, take a look at our other helpful “How-To’s”, sign up for a weekly training, or see other how-to ESIGN videos on DocuSign’s YouTube Channel!

February brought us many updates regarding electronic signature. From the launch of DocuSign Version 10.1 SaaS esignature service to participation at multiple conferences to discuss eSign as a speaker or expo participant, DocuSign continues its leadership role in helping you save time and safely send, sign, and manage your documents with confidence.

Ken Moyle to Discuss eSignature at 10th CSO Council Bay Area Event on Electronic and Digital Signatures

We’re pleased to announce Ken Moyle’s selection to a panel at the 10th CSO Council Bay Area event on Electronic and Digital Signatures, March 1st (full day) at Adobe in San Francisco. Ken will be discussing eSigning in the cloud, legal issues of chain of custody, evidence preservation and other related topics.

Announcing the Launch of DocuSign Version 10.1 SaaS eSignature Service

New Customer-Driven Capabilities and Exclusive ESIGN Service Offerings for Adobe PDF, Salesforce CRM and Apple iPhone
Today, we announced our latest innovations in on-demand electronic signature solutions, with the release of the DocuSign version 10.1. This version of our award-winning e-signature service offers unique features and functionality designed to support workflow and productivity.

Don’t Miss Electronic Signature at the National Real Estate CyberConvention and Expo

We’re excited to let you know that Tom Gonser, Founder and VP of Product Strategy for DocuSign, will be a featured speaker with a presentation for Accelerating Real Estate Business With E-Signatures at the upcoming National Real Estate CyberConvention & Expo, February 21-27, 2010.
This online convention means that you may attend all events — without leaving the comfort of your home or office!

Talking eSign at Next Week’s Keller Williams Family Reunion!

New Orleans – What a happening place! Last weekend, The Saints won the Super Bowl. This weekend is Mardi Gras. Next week, DocuSign will be on hand in booth #456 to discuss eSignature with those attending the Keller Williams Family Reunion! We look forward to connecting with many of our current DocuSign customers and meeting with anyone interested in learning more about electronic signature from DocuSign!

Cash in on the Demand for eSignature Services With the DocuSign Affiliate Program

Today’s a big day – we’re announcing the launch of the DocuSign Affiliate Program to enable online businesses to share the benefits of the DocuSign Electronic Signature Services with their online clients and visitors. We’ve extended our reach and shattered expectations with more than 500 affiliate partners joining in the first week of launch.

As Demand for eSignature Services Accelerates, DocuSign Partner Program Expands

Today, we’re announcing the launch of the DocuSign Partner Program, a comprehensive initiative to effectively extend DocuSign’s reach through strategic, referral and affiliate partners. Rapid adoption of DocuSign Electronic Signature Services sparked this new lead referral program to spur partner success. The program is designed to further accelerate the adoption of DocuSign eSignature services.

Network Products Guide Names DocuSign 2010 Hot Companies Finalist

Winners Will Be Honored at Technosium 2010 Hot Companies and Technology Award Presentations and Dinner – Today, we announced our selection as a 2010 Hot Companies finalist by Network Products Guide. DocuSign is the only electronic signature services provider selected as a 2010 Hot Companies finalist.

DocuSign Receives Red Herring 100 Global Award Nomination

Red Herring Reveals the Top Finalists for the Red Herring 100 and Includes DocuSign, the Leader in Electronic Signature Services – Today, we’ve announced our selection as a finalist for Red Herring’s Global 100 award, a prestigious list honoring the year’s most promising private technology ventures from around the world.

Stay tuned to see what we have coming up for you in March – Ken Moyle’s panel at the 10th CSO Council Bay Area event on Electronic and Digital Signatures, March 1st at Adobe in San Francisco is only the beginning of the developments we have regarding DocuSign and electronic signature!

Today, we announced our latest innovations in on-demand electronic signature solutions, with the release of the DocuSign version 10.1. This version of our award-winning e-signature service offers unique features and functionality designed to support workflow and productivity including automation of form fields and other workflow enhancements to simplify the user experience.

ESIGNControl, a custom DocuSign application specifically designed for Apple® iPhone users by Smart Mobile Solutions, further extends this rich feature set. DocuSign, combined with ESIGNControl, supercharges sales teams, real estate professionals, mortgage brokers, and business development and operational professionals who rely on the DocuSign e-signature service to close deals online in minutes.

Gartner predicts that worldwide Software-as-a-Service (SaaS) revenue will exceed $14 billion for the enterprise application markets by 2013, up from $7.5 billion in 2009.* Organizations of all sizes are deploying affordable, on-demand solutions like DocuSign to automate core business functions, reduce costs and increase employee productivity. Whether it’s a simple NDA or a complex global sales agreement requiring multi-party signatures, DocuSign helps companies operate greener, faster and more profitably by removing the hurdles associated with the signing process and by offering more ways for users to access and complete their transactions online.

This release of DocuSign version 10.1 adds more sophisticated capabilities that make it faster and easier than ever to get documents signed online, and to share data with other core business applications. DocuSign is creating an e-signature ecosystem that makes it possible for organizations across all industries to close deals in the cloud and operate more efficiently. – Tom Gonser, founder and vice president of product strategy at DocuSign

DocuSign Version 10.1 At-a-Glance

Automatic Conversion of Adobe® PDF Form Fields. Now, when uploading Adobe PDF forms into the DocuSign system, the service automatically recognizes and converts all PDF form fields—including text boxes, radio button groups, drop downs and check boxes—along with their attributes, directly into secure DocuSign fields that can be assigned to specific recipients. These fields can be manipulated without any additional software, and the forms can be saved as templates in the DocuSign online forms library and shared with all account users.

DocuSign for Salesforce New Enhancements. Salesforce users now have access to all functionality DocuSign offers from inside Salesforce. Salesforce users can use DocuSign to send any document for signature as easily as sending email from Salesforce. Unique to DocuSign is the ability to drag and drop form fields associated with Salesforce data directly into documents, enabling these documents to collect data during the signing process and automatically update Salesforce in real time. This new capability eliminates rekeying of information and dramatically streamlines the sales process.

In addition, users can set up DocuSign for Salesforce accounts and manage users within the Salesforce application through the new DocuSign Admin Tab. Users can be up and running in a matter of minutes with no new user interface to learn. These new capabilities are expected to be released through the Salesforce Spring Update on March 6, 2010. DocuSign for Salesforce customers include Acteva, Community Energy, Drawloop, EDGAR® Online, LinkedIn, Yamaha and others.

Expanded Capabilities with ESIGNControl for the Apple iPhone. ESIGNControl enables DocuSign clients to use their Apple iPhone to access, send, sign and manage electronic documents. It is a powerful tool for managers to track their sales through robust reporting functionality. ESIGNControl is available today for download from iTunes® and a variety of other Web sites.

The iPhone is quickly becoming a must-have business productivity tool and ESIGNControl makes it easy for DocuSign clients to maximize efficiencies when away from the office. ESIGNControl was developed for the iPhone and thoroughly tested for performance. This new application offers a fast, convenient and mobile method to use DocuSign from any iPhone. -Tony Tonchev, founder of Smart Mobile Solutions and creator of the ESIGNControl application

ESIGNControl is a DocuSign transaction remote control that lets users manage documents sent for e-signature from any iPhone. ESIGNControl offers a rich feature set that makes it fast and easy for DocuSign users to:

• Send a document for signature straight from your iPhone
• Conveniently view, track and access sent documents
• Easily send, revise and resend documents for eSignature
• Quickly access document signing status, envelope details, archived documents and history
• Share easy-to-read graphical reports that even shows transaction times
• Electronically sign a document from anywhere, anytime
• Remotely log in to the DocuSign Console

These powerful new features within the DocuSign eSignature Service, further demonstrate DocuSign’s leadership in the ESIGN market. DocuSign currently commands more than 70 percent of the SaaS-based electronic signature services market and recently surpassed 58 million signature events. The company has experienced accelerated growth of more than 300 percent over the previous year and serves more than 20,000 customers ranging across all markets. In 2009, DocuSign delivered more than 480 customer-driven features while maintaining 99.993 percent system availability over the past 28 months.**

Pricing and Availability of DocuSign Electronic Signature Solutions

DocuSign for Salesforce is scheduled to be available March 6 with additional product information available online. Salesforce users will be able to download the DocuSign for Salesforce application at no charge at the Appexchange.

ESIGNControl is available now from iTunes for $2.99.

* Gartner report “Market Trends: Software as a Service, Worldwide, 2008-2013, Update,” November 4, 2009. http://www.gartner.com/resId=1221513 .
** DocuSign, http://www.docusign.com/news_and_events/press_releases/2010-01-27.php.