Idaho Central Credit Union: Increasing Efficiencies with DocuSign eSignature Service

Electronic Signature From DocuSign Helps Financial Institution Enhance Customer Satisfaction with Faster Loan Funding

Idaho Central Credit Union (ICCU) uses electronic signature from DocuSign to securely finalize consumer lending documents online, replacing the time-consuming and costly paper-based loan signing process. DocuSign's electronic signature services will help ICCU increase member satisfaction, streamline workflows and reduce the time to fund member loans to same day funding.

Idaho Central Credit Union was organized as a state chartered credit union in 1940. Today, ICCU serves more than 84,000 members and has grown to more than $800 million in assets. This member-owned financial institution is dedicated to offering members the best value and service in financial products, while further enhancing the credit union's technology and environmentally-friendly initiatives. As a result, ICCU chose DocuSign to deploy a faster, less costly, more convenient and greener method to sign loan documents. Camille Montgomery, information systems business analyst at ICCU shares her thoughts on DocuSign:

We looked at e-signing as a part of our technology strategic goal to improve loan process workflows and member convenience. We were totally blown away by DocuSign. It flows so well and it's easy —members click to start, click to sign. We're confident that DocuSign is the best fit to streamline and accelerate our loan signing process to save the Credit Union time, paper and postage costs.

DocuSign offers ICCU members anywhere, anytime convenience to safely and securely sign consumer loan documents online. Using a laptop or mobile device, ICCU members can electronically sign and return loan documents in minutes, thereby significantly reducing the time, environmental impact and cost of traditional paper-based loan processing. The DocuSign service provides ICCU members additional value and will complement the high quality of service members have come to expect. Steve King, president and CEO of DocuSign, provides his perspective on working with ICCU:

We are pleased to be partnering with this innovative financial institution. We look forward to continuing our work with ICCU to reduce costs and accelerate the loan signing process, while enhancing member satisfaction.

To learn more about how DocuSign benefits credit unions including compliance with Regulation Z, take a look at the DocuSign Web site.