Resort Realty Improves Booking Process With Electronic Signature from DocuSign

Summer's right around the corner and vacation rental bookings are happening now! Did you know that Resort Realty uses eSignature from DocuSign to expedite its vacation rental bookings? The North Carolina-based luxury vacation rental management firm employs DocuSign electronic signature services to accelerate the booking of more than 7,000 reservations annually for more than 450 Outer Banks vacation rental properties. Resort Realty chose DocuSign after in-depth research, a cost-versus-return analysis and viewing DocuSign's list of clients.

Since deploying DocuSign, Resort Realty has reduced the signing time of lease agreements from days to minutes. DocuSign also provides a competitive advantage by enhancing customer service, and eliminating the hassle and delay of mailing or faxing signed contracts. Michael Harrington, CEO of Resort Realty, shares his thoughts:

DocuSign has come to the rescue, reducing signing time from days to minutes. DocuSign will become the standard because it works. We love it.

In addition, Resort Realty improved the owner contract process by digitally delivering annual renewal contracts to owners. Once owners electronically sign the contract, Resort Realty can approve the next year's rental rates, allowing the company to announce availability on its Web site so vacationers can jump start booking for the next vacation season.

The DocuSign eSignature Advantage

Resort Realty selected DocuSign based on the following key criteria:

• Ease of Use—DocuSign makes it easy for Resort Realty to send vacation rental lease agreements for e-signature, and just as simple for clients to sign electronically. This intuitive service closely replicates the traditional signing experience.
• Compliance—With DocuSign, Resort Realty is assured of security as contracts are an encrypted PDF. Signers are authenticated and contracts are returned only when completed, ensuring 100 percent compliance. DocuSigned agreements are legally binding, backed by a comprehensive audit trail.
• Real-time Visibility—DocuSign reveals the signing status of every document in real-time—when it was opened, when it was signed and which documents remain outstanding.
• Workflow Management—DocuSign provides Resort Realty's an automated, more efficient process—reducing turnaround time from days to minutes.

For more information about the impact DocuSign's electronic signature services has provided to Resort Realty, read the detailed case study!