Allied Home Mortgage Capital Increases Loan Closure Rate to More Than 90% With eSign

Allied Home Mortgage Capital Corporation (AHMCC) also cut administrative and courier costs by more than 50% with electronic signature... how did they do that?

Founded in 1991, AHMCC is the largest privately held mortgage banker/mortgage broker in the United States with 700 offices. Allied makes thousands of residential mortgage loans in the US, District of Columbia and the Virgin Islands. AHMCC provides mortgage loans directly or through one of their national, regional and local lenders. The Washington-based office located in Puyallup is one of the top 25 performing offices in the AHMCC network.

Allied Home Mortgage Capital Corporation's Business Challenge

According to Geoff Huetten, branch manager of the Puyallup, Washington AHMCC office, loan customers were requesting a more rapid pace in the mortgage process:

Speed is everything in our business. What customers used to expect to complete in 1-2 weeks or a month, now needs to close in days.

Complicating this process was the traditional, paper-based application process in which AHMCC staff would fax or courier loan packages to clients, and then wait for days for the signed packages to be returned. This obviously hindered the office's ability to close deals quickly, and also posted a risk of the customer shopping around for another broker.

The Solution? Electronic Signature from DocuSign

Always looking for ways to improve customer service and broker efficiency, Huetten was pleased when he saw a demonstration of DocuSign's eSignature service:

When I saw how easy using DocuSign was, I thought - this is it. I don't have to worry about customers receiving documents, worry about packages sitting for days or weeks on the kitchen table or arrange a convenient time and place to meet to get their signature.

DocuSign eSignature Services Drives Results for Allied Home Mortgage Capital

Since incorporating DocuSign's electronic signature service into his office's loan-signing process, Huetten says that his office has experienced a dramatic increase in the document return rate and a huge reduction in turnaround time for signed documents:

Using DocuSign's esignature service has helped our office cut days and weeks off the entire closing process. It's been great for our office and it's made our customers happier and our team more efficient. From the moment I saw DocuSign, I knew it would have a dramatic impact on increasing our sales close rates, but I didn't realize we'd have the additional benefit of improving customer service. It's been huge on both fronts for our business.

Using DocuSign has helped increase revenue for Huetten's office. This south Puget Sound office has increased its contract closure rate to more than 90%. Plus, Huetton has drastically reduced the need to fax or courier paper-based loan packages. Eliminating the cost of printing and mailing paper-based loan packages has cut the office's administrative and courier costs by at least 50%.

DocuSign's eSignature service means that Huetton's staff is no longer limited to courting customers within a certain geography, which allows him to expand his potential client base.

In any industry, unless you have the technology, you will be limited by geography. Using DocuSign has erased any geographic limits or boundaries for our office

DocuSign also has added a quality-of-life benefit as well. Traditionally, Huetten and his staff would offer to meet anytime that was convenient for their clients - even if it was not convenient for the employee:

Bankers hours are typically 9 to 5, and the bad thing with that is everyone else's work hours are about the same. There's no question that before DocuSign, there were many after-hours signings, many late-night drives out to clients' homes. Now, I get to spend more time with my family - I think my wife likes DocuSign as much as I do.

As one of several hundred AHMCC offices, this Washington-based AHMCC branch consistently ranks in the top 25 nationwide in terms of originations.

Are you interested in increasing your document closure rate? Slashing your office's administrative and courier costs by at least 50%? Increasing your customer satisfaction? Click to learn more about DocuSign Professional electronic signature services.