What’s That Sweet Sound You Hear?

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Yamaha’s praise of electronic signature from DocuSign for Salesforce! Why? Dramatic increases in agreement compliance rates after implementing DocuSign for Salesforce to automate the signing process of agreements with Yamaha Corporation of America’s network of dealers.

With DocuSign for Salesforce:

Yamaha can:

• Sign-up new dealers
• Renew existing dealer agreements
• Realize greater operational efficiencies with seamless integration with DocuSign electronic signature and Salesforce CRM

Yamaha has:

• Automated sales agreement processes
• Slashed cost, time and error rates from previous paper-based process
• Increased visibility into the status of every contract at any given moment
• Eliminated a myriad of costly manual processes

Yamaha dealers worldwide have used DocuSign’s on-demand electronic signature service to digitally sign their annual agreements. Once signed, the contracts are securely stored online for easy retrieval and recordkeeping. Using DocuSign from a Web browser or mobile device, the dealers access and sign their Yamaha agreements online in minutes from any location at any time. Dealers no longer have to wait to receive a contract via snail mail, hassle with mailing it back or filing a paper copy. Since deploying DocuSign, Yamaha’s agreements are typically completed within minutes or hours, NOT weeks or months, as was the case before.

The DocuSign Electronic Signature Advantage
Why did Yamaha select DocuSign for Salesforce electronic signature solution after reviewing several competing solutions?

• Ease of Use—DocuSign’s intuitive service closely replicates the traditional signing experience, easily meeting Yamaha’s top priority that the new solution be readily accepted by their dealers.
• Compliance—With DocuSign, Yamaha created one uniform contract that dealers cannot revise ad hoc, ensuring 100 percent compliance for all signed contracts. All DocuSigned agreements are legally binding and backed by a full audit trail.
• Real-time Insight—DocuSign reveals the signing status of every agreement: when it was opened, when it was signed, how long the dealer has had it, and which agreements remain to be signed, enabling Yamaha to manage its channel effectively.
• CRM Integration—By connecting DocuSign to Salesforce, Yamaha can now Close it in the Cloud!TM without leaving its CRM system, accelerating close times to minutes. DocuSign automatically populates Salesforce data sets into its service which eliminates the need to re-key data. Using the tools in Salesforce, Yamaha can create reports about contract status.
• Workflow Management—DocuSign automated many backend processes for Yamaha, liberating employees from using a spreadsheet to manually track each agreement that required about 50 touch points across the company.

Want more information about the business benefits DocuSign provides Yamaha? Read the detailed case study.

To learn more about DocuSign for Salesforce, connect with the DocuSign team at salesforce.com Dreamforce Global Gathering 2009 at the Moscone Center in San Francisco November 17-20, 2009. Stop by the DocuSign booth, #1118, to participate in a brief demonstration and enter a drawing to win a Dell Netbook at the close of the show.