DocuSign Hosts Fall Executive Customer Council for eSign Leaders

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In September, DocuSign hosted the Fall Executive Customer Council (ECC) here in Seattle. C-level executives and forward thinking business leaders from DocuSign’s most important and influential customers were on hand to discuss the future of electronic signature and the impact on their electronic document business processes.

The ECC kicked off with a welcome reception and group dinner at the Arctic Hotel. The reception and dinner gave everyone a chance to get acquainted and provided a great atmosphere for information exchange between DocuSign customers, account teams, executive management and board members. By the way, there was a billiard table at the reception and it turns out that we have customers who are not only great visionaries on how to use electronic signatures, but must also be moonlighting on the WPA tournament circuit!

The following day was a complete agenda filled with:

Business Operations: Matthew J. Schiltz, our Chief Executive Officer and President, opened the conference and provided a business update on the tremendous growth that our customers were driving, highlighted key company milestones achieved, and closed with our strategy looking into 2010.

Product Directions: Tom Gonser, our Founder and Vice President of Product Strategy, presented our latest product innovations and then led an extended session where he facilitated direct input to our strategic product and technology roadmap. This is always the most popular working session of the conference.

Best Practices: Throughout the conference we focused on sharing customer Best Practices, which offered valuable ways to better drive operating profitability improvements for ECC members. We had two very informative case study presentations from our special guest speakers: Mike Machado of Yamaha Corporation and Rei-Na Jensen and Philip Yuhico of the Automobile Club of Southern California. Both customers shared their outstanding business achievements including dramatic cost savings, accelerating contract cycles from weeks to days (or in some cases, minutes) and how they had successfully deployed DocuSign to their company and customers.

We also had a customer panel which took questions from the audience and drove great discussions on ‘how-to’ for new DocuSign customers.

Post event surveys gave very high marks for this executive-level meeting. ECC attendees commented that all the presentations positively impacted critical business decisions, plans, and future profitability.

At the end of the meeting, we announced the next ECC for Spring, March 8-9, 2010 in New York, NY. Continue to check back here on our blog, and we’ll keep you updated on the events and locations where you can interact directly with the DocuSign team.

Also, poke around in the electronic signature resources DocuSign offers!

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