Have You Looked Here? Resources for DocuSign Services

Since our 9.1 release of the latest electronic signature and electronic contract execution (ECE) services, we’ve seen lots of questions come through the pipeline.

We hosted a town hall for our users to experience the new electronic signature and online contract execution functionality of the DocuSign 9.1 release.

Tom Gonser, our VP of Product Strategy, covered changes in sending & signing as well as exciting new features. For those of you who weren’t able to make the town hall, we’ve made the recording available online.

For additional information about the DocuSign 9.1 release, take a look in the launch center, which includes:

• Summaries of the release, API upgrades and more
• Videos of the signing and sending process
• Webinar with Tom Gonser, VP of Product Strategy and DocuSign Founder

Given our focus on customer service, we’ve created a store of resources around DocuSign’s electronic signature and ECE services. We continuously add new content, so please keep checking back. If you’d like to see something addressed, let us know!

Blog – We share information about what’s happening at DocuSign, new releases, sponsorships and what we’re learning. We also share what’s going on with our customers and how they use electronic signature and online contract execution to save time, make more money, and be more green. The DocuSign blog is a place for sneak peeks and conversations about electronic signature.

Twitter - We’re on Twitter as @DocuSign. We’ll share what we’re reading, what we’re writing and point you to the right resources or information you want. Also on Twitter? We have @tgonser, Founder/VP of Product Strategy, @KenCavallon, Business Development, and @mikebz, Client Services. If you’re interested in cloud computing, scalability and DocuSign Connect for Salesforce, talk to Ken Cavallon. Want to know more about the DocuSign Developer Center, API or how to integrate DocuSign into your existing workflow and processes? Mike Borozdin is your man.

Forums – Are you a user or a developer? You can find questions, answers and discussion from user and developer perspectives. Feedback threads are also available for your input. Tanya, our customer service manager, Bob DeSantis, VP of Sales and Business Development, Tom Gonser, Mike Borozdin, and others answer your questions. By checking out these discussions, you can learn from previous users’ and developers’ experiences.

Resources – We answer questions like “How does it work?” “Who uses and accepts electronic signatures?” “Is it legal?” on our resource page. You can find white papers, case studies, demos and videos, podcasts, webcasts and other documentation.

Support - Our dedicated support page provides you with information about the 9.1 release, see product videos, get information about live training, access our knowledge base, reset your password, and more. Need help? Try our live chat support, email service@docusign.com or call +1-866-219-4318. Our support hours are from 6:00 AM to 6:00 PM (PST), Monday through Friday, excluding major US holidays.

Let us know what you think about the new release – in forums, in the comments, on your own blogs… and check out our electronic signature and online contract execution resources that best meets your needs. We love comments, conversation and feedback.